IBM ILOG CPLEX Optimization Studio V12.6.2 delivers faster solution results and the ability to connect to IBM Decision Optimization Cloud

IBM United States Software Announcement 215-132
June 9, 2015

Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Product positioningProduct positioningPricesPrices
Program numberProgram numberOrder nowOrder now


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At a glance
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IBM® ILOG® CPLEX® Optimization Studio V12.6.2 provides operations research practitioners and application developers with:

  • The ability to solve larger problems faster as a result of improvements to the optimizers.
  • The ability to submit Optimization Programming Language (OPL) models to the cloud from its desktop Integrated Development environment (IDE).


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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: SE001



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Overview
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IBM ILOG CPLEX Optimization Studio V12.6.2 is an analytical decision support toolkit for rapid development and deployment of optimization models using mathematical and constraint programming, including the capability to solve large and complex problems. Enhancements include:

  • Improved performance of optimizers.
  • Cloud connection in the Integrated Development Environment (IDE) for solving problems written in Optimization Programming Language.
  • A viewer in the IDE for models represented in the IBM CPLEX CP Optimizer file format.


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Key prerequisites
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ILOG CPLEX Enterprise Server edition, a component of IBM ILOG CPLEX Optimization Studio, requires IBM WebSphere® Application Server and a database.

For details, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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  • June 12, 2015: Electronic delivery
  • July 13, 2015: Media delivery



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Description
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IBM ILOG CPLEX Optimization Studio V12.6.2 offers detailed prescriptive analytics insights to help drive superior business outcomes that:

  • Increase agility by leveraging massive data and institutional learning across the integrated value chain to automatically prescribe specific courses of action or strategies to implement.
  • Improve operational efficiency by providing the best possible plans or schedules while automatically balancing tradeoffs with financial and operational KPIs.
  • Meet your organization's demands in the most efficient and profitable manner by automating and streamlining decisions.
  • Incrementally add new decision capabilities and applications to support emerging business needs.
  • Maintain competitive advantage by preemptively orchestrating novel business strategies in rapidly evolving markets to improve return on assets.

ILOG CPLEX Optimization Studio provides operations research practitioners, OEMs, and consultants with efficient optimization modeling and solving capabilities by supporting the end-to-end modeling process and providing innovative solver engines that are stable, high speed, accurate, and reliable.

ILOG CPLEX Optimization Studio is easy to adopt. It provides the ability to connect to the IBM Decision Optimization Cloud, which allows a flexible deployment option that can scale as demand changes. In addition, there is an Integrated Development Environment (IDE) and powerful engine defaults for the novice or intermediate user in a business or academic setting while allowing full flexibility and control required by advanced practitioners such as:

  • Application developers embedding optimization into internal business systems.
  • Systems integrators building custom analytics applications for third parties.
  • Independent Software Vendors building analytical decision support applications for resale.
  • Management consultants selling operational improvement services.
  • Algorithmic research in fields such as operations research, industrial engineering, computer science, economics, applied math, statistics, actuarial science, and machine learning.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM ILOG CPLEX Optimization Studio V12.6.2 is capable as of June 12, 2015, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's website at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM ILOG CPLEX Optimization Studio V12.6.2 is offered as part of the IBM Analytics family. It provides detailed prescriptive analytic insights into complex production, manufacturing, and distribution scenarios, enabling efficient business decisions around strategic, tactical, and operational choices, and use of finite options and resources.



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Program number
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Program number VRM Program name
5725-A06 12.6.2 IBM ILOG CPLEX Optimization Studio


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

Processor:

  • Intel™ Pentium™ 4, or above, for Microsoft™ Windows™ and Linux™ on System x
  • IBM POWER6®, or above, for Linux and AIX® on Power®
  • Itanium™ 2 for HP-UX
  • IBM z Systems™ z10™, or above, for Linux on z Systems™

Software requirements

IBM ILOG CPLEX Optimization Studio Developer Edition V12.6.2 and IBM ILOG CPLEX Optimizer Deployment Edition V12.6.2

Operating systems:

  • IBM AIX V6.1, V7.1
  • Microsoft Windows 7 SP1
  • Microsoft Windows 8, 8.1
  • Microsoft Windows Server 2008 R2 SP1, Microsoft Windows Server 2012 R2
  • Red Hat Enterprise Linux 6, 7
  • SUSE Linux Enterprise 11 , 12
  • Sun Solaris 10, 11
  • HP-UX 11i v3
  • Mac OS X 10.7, 10.8

Languages supported:

  • Java™ 6 and Java 7
  • C
  • C++
  • .NET Framework
  • Python 2, 3

Connectors:

  • MathWorks MATLAB
  • Microsoft Excel 2007, 2010, 2013
  • AMPL
  • IBM SPSS® Modeler V15, V16, V17

Databases as OPL data sources:

  • Oracle Database 11g
  • IBM DB2® 9.7, 10.5
  • Microsoft SQL Server 2008 R2, 2012 R2
  • Microsoft OLE DB
  • Microsoft ODBC

Note: Support for Oracle databases does not include support for the Oracle Exadata platform.

IBM ILOG CPLEX Enterprise Server V12.6.2

Operating systems

Note: CPLEX Enterprise Server executes in 64-bit mode and requires a 64-bit edition of the operating system.

  • IBM AIX V6.1, V7.1
  • Microsoft Windows Server 2008 R2 SP1, Server 2012 R2
  • Red Hat Enterprise Linux 6, 7
  • SUSE Linux Enterprise 11

Languages supported: client side

  • Java 6 and Java 7

Application servers

  • IBM WebSphere Application Server Community Edition V2.1
  • IBM WebSphere Application Server V7.0, V8.5
  • IBM WebSphere Application Server Network Deployment V7.0, V8.5

Databases to store server jobs

  • Oracle Database 11g
  • DB2 9, 10.5
  • Microsoft SQL Server 2008 R2, 2012

Note: Support for Oracle databases does not include support for the Oracle Exadata platform.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

The following media packs are available:

  • ILOG CPLEX Enterprise Server V12.6.2 Multiplatform Multilingual Media Pack
  • ILOG CPLEX Optimization Studio V12.6.2 Multiplatform Multilingual Media Pack

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Program name Program number
IBM ILOG CPLEX Optimization Studio 5725-A06

Product category: Customer solutions

Passport Advantage

IBM ILOG CPLEX Optimization Studio V12.6.2 (5735-A06)

Description Part number
IBM ILOG CPLEX Optimization Studio Developer Edition Floating User Single Session Monthly License D1HJ6LL
IBM ILOG CPLEX User Based Edition Authorized User Monthly License D1HIALL
IBM ILOG CPLEX User Based Edition Floating User Single Session Monthly License D1HIDLL
IBM ILOG CPLEX User Based Limited Use Edition Authorized User Monthly License D1HISLL
IBM ILOG CPLEX User Based Limited Use Edition Floating User Single Session Monthly License D1HIYLL

For more ordering information, refer to Software Announcement 214-426, dated November 4, 2014.

Passport Advantage trade up

You must have previously acquired a license for the following precursor product to be eligible to acquire an equivalent license of the trade-up products.

IBM ILOG CPLEX Optimization Studio V12.6.2 (5835-A06)

Description Part number
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Floating User Single Session from ILOG CPLEX Optimization Studio Developer Edition Authorized User Trade Up License + SW Subscription & Support 12 Months D1HM2LL
IBM ILOG CPLEX Optimizer Deployment Edition for Linux for IBM z Systems PVU from IBM CPLEX Optimizer Deployment Entry Edition for Linux for IBM z Systems PVU Trade Up License + SW Subscription & Support 12 Months D1HH2LL

For more ordering information, refer to Software Announcement 214-426, dated November 4, 2014.

Consult your IBM representative if you have any questions.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM ILOG CPLEX Optimization Studio V12.6.2 (5725-A06)

Media pack description Part number
IBM ILOG CPLEX Optimization Studio for Multiplatforms Version 12.6.2 Multilingual Media Pack B8021ML
CPLEX Enterprise Server V12.6.2 Media Pack B8022ML

 
Cross-platform product for use on z Systems Integrated Facility for Linux (IFL) engines or zEnterprise® BladeCenter Extension

Order the part numbers that follow when the product is intended to run on zEnterprise BladeCenter Extension or the Linux operating system on z Systems IFL engines. If the product is not intended to run in these environments, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Description Part number
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Authorized User License + SW Subscription & Support 12 Months D1HCTLL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Authorized User SW Subscription & Support Reinstatement 12 Months D1HCULL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Authorized User Annual SW Subscription & Support Renewal E0LP4LL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Authorized User Monthly License D1HJ7LL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Floating User Single Session License + SW Subscription & Support 12 Months D1HCVLL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Floating User Single Session SW Subscription & Support Reinstatement 12 Months D1HCWLL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Floating User Single Session Annual SW Subscription & Support Renewal E0LP5LL
IBM ILOG CPLEX Optimization Studio Developer Edition for Linux for IBM z Systems Floating User Single Session Monthly License D1HJELL
IBM ILOG CPLEX Optimizer Deployment Edition for Linux for IBM z Systems PVU Monthly License D1HJFLL
IBM ILOG CPLEX Optimizer Deployment Edition for Linux for IBM z Systems Processor Value Unit License + SW Subscription & Support 12 Months D1HFFLL
IBM ILOG CPLEX Optimizer Deployment Edition for Linux for IBM z Systems Processor Value Unit SW Subscription & Support Reinstatement 12 Months D1HFGLL
IBM ILOG CPLEX Optimizer Deployment Edition for Linux for IBM z Systems Processor Value Unit Annual SW Subscription & Support Renewal E0LPPLL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Authorized User License + SW Subscription & Support 12 Months D1HD5LL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Authorized User SW Subscription & Support Reinstatement 12 Months D1HD6LL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Authorized User Annual SW Subscription & Support Renewal E0LP8LL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Authorized User Monthly License D1HJHLL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Floating User Single Session License + SW Subscription & Support 12 Months D1HF5LL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Floating User Single Session SW Subscription & Support Reinstatement 12 Months D1HF6LL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Floating User Single Session Annual SW Subscription & Support Renewal E0LPLLL
IBM ILOG CPLEX User Based Edition for Linux for IBM z Systems Floating User Single Session Monthly License D1HJILL
IBM ILOG CPLEX Optimizer Deployment Limited Use Edition for Linux for IBM z Systems PVU License + SW Subscription & Support 12 Months D1HFJLL
IBM ILOG CPLEX Optimizer Deployment Limited Use Edition for Linux for IBM z Systems PVU SW Subscription & Support Reinstatement 12 Months D1HFKLL
IBM ILOG CPLEX Optimizer Deployment Limited Use Edition for Linux for IBM z Systems PVU Annual SW Subscription & Support Renewal E0LPQLL
IBM ILOG CPLEX Optimizer Deployment Limited Use Edition for Linux for IBM z Systems PVU Monthly License D1HJGLL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Authorized User License + SW Subscription & Support 12 Months D1HG4LL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Authorized User SW Subscription & Support Reinstatement 12 Months D1HG5LL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Authorized User Annual SW Subscription & Support Renewal E0LPTLL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Authorized User Monthly License D1HJULL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Floating User Single Session License + SW Subscription & Support 12 Months D1HG8LL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Floating User Single Session SW Subscription & Support Reinstatement 12 Months D1HG9LL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Floating User Single Session Annual SW Subscription & Support Renewal E0LPVLL
IBM ILOG CPLEX User Based Limited Use Edition for Linux for IBM z Systems Floating User Single Session Monthly License D1HJWLL
IBM ILOG CPLEX Optimizer for Non-Production for Linux for IBM z Systems PVU License + SW Subscription & Support 12 Months D1HGQLL
IBM ILOG CPLEX Optimizer for Non-Production for Linux for IBM z Systems PVU SW Subscription & Support Reinstatement 12 Months D1HGRLL
IBM ILOG CPLEX Optimizer for Non-Production for Linux for IBM z Systems PVU Annual SW Subscription & Support Renewal E0LQ0LL
IBM ILOG CPLEX Optimizer for Non-Production for Linux for IBM z Systems PVU Monthly License D1HK2LL
IBM ILOG CPLEX Optimizer Single User Edition for Linux for IBM z Systems Client Device License + SW Subscription & Support 12 Months D1HGSLL
IBM ILOG CPLEX Optimizer Single User Edition for Linux for IBM z Systems Client Device SW Subscription & Support Reinstatement 12 Months D1HGTLL
IBM ILOG CPLEX Optimizer Single User Edition for Linux for IBM z Systems Client Device Annual SW Subscription & Support Renewal E0LQ1LL
IBM ILOG CPLEX Optimizer Single User Edition for Linux for IBM z Systems Client Device Monthly License D1HK3LL
IBM CPLEX Optimizer Deployment Entry Edition for Linux for IBM z Systems PVU License + SW Subscription & Support 12 Months D1HGVLL
IBM CPLEX Optimizer Deployment Entry Edition for Linux for IBM z Systems PVU SW Subscription & Support Reinstatement 12 Months D1HGWLL
IBM CPLEX Optimizer Deployment Entry Edition for Linux for IBM z Systems PVU Annual SW Subscription & Support Renewal E0LQ2LL
IBM CPLEX Optimizer Deployment Entry Edition for Linux for IBM z Systems PVU Monthly License D1HKDLL

Charge metric

Program name Program number Charge metric
IBM CPLEX Optimization Studio 12.6.2 5725-A06  
IBM CPLEX Optimizer Deployment Entry Edition   Processor Value Unit
IBM ILOG CPLEX Enterprise Server   Processor Value Unit
IBM ILOG CPLEX Enterprise Server for Non-Production Environment   Processor Value Unit
IBM ILOG CPLEX Optimization Studio Developer Edition   Authorized User
IBM ILOG CPLEX Optimization Studio Developer Edition   Floating User Single Session
IBM ILOG CPLEX Optimizer Deployment Edition   Processor Value Unit
IBM ILOG CPLEX Optimizer Single User Edition   Client Device
IBM ILOG CPLEX Optimizer for Non-Production   Processor Value Unit


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Top rule
Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License ID Document name
L-ASAY-9TTDR4 IBM ILOG CPLEX Optimization Studio 12.6.2 Community Edition
L-ASAY-9UJJBC IBM ILOG CPLEX Optimization Studio 12.6.2
L-ASAY-9UJJKV IBM ILOG CPLEX Enterprise Server 12.6.2

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Other support

Passport Advantage

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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For current prices, contact your IBM representative.


 
Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

For more financing information, visit

http://www.ibm.com/financing



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
 
IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

IBM z Systems, z10, z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, ILOG, CPLEX, WebSphere, Passport Advantage, DB2, SPSS, System i, Express, POWER6, AIX, Power, zEnterprise and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel, Pentium and Itanium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/