IBM SmartCloud Control Desk V7.5.1 delivers usability, integration, and process improvementsIBM United States Software Announcement 213-062February 12, 2013
IBM SmartCloud™ Control Desk V7.5.1 focuses on:
For ordering, contact Your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001  Back to top
IBM SmartCloud Control Desk V7.5.1 builds upon the previous release and delivers a solution to help your efforts to improve continuity of service, speed of response, and efficiency of management. IBM SmartCloud Control Desk V7.5.1 updates:
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For details, refer to the Hardware and software requirements section. Back to top
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IBM SmartCloud Control Desk V7.5.1 enhancements:
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IBM SmartCloud Control Desk V7.5.1 is designed to deliver the capabilities that can address the largest, most demanding customer needs to those customers who only need a simple solution for service desk and change management. Back to top
Program Program number VRM name 5725-E24 7.5.1 IBM SmartCloud Control Desk Back to top
Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions. For additional information, visit Back to top
Product information is available via the Offering Information website Also, visit the Passport Advantage® website Back to top
No publications will be shipped with this product. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge. Back to top
Specified operating environmentHardware and software requirementsOperating systems
Hypervisors
Databases
Java™ Development Kit (JDK) and Java Runtime Environment (JRE)
Client operating systems
Report writers
LDAP servers
Other supported software and components
Browser support
* For 32-bit Linux systems, there is no support for production systems and Middleware Installer (MWI) is not supported. The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language. IBM Electronic SupportThe IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools Access the IBM Support Portal Access the online Service Request tool Planning informationDirect customer supportFor technical support or assistance, contact your IBM representative or visit PackagingIBM SmartCloud Control Desk is distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT. Security, auditability, and controlIBM SmartCloud Control Desk V7.5.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Back to top
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit Back to top
Licensing metric definitionsAuthorized User Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person. Concurrent User Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. IBM SmartCloud Control Desk is priced per Authorized User and per Concurrent User. License entitlement is priced per Authorized User, Concurrent User, or a combination of both types of users. An Authorized User may log on at any point in time without restriction. The maximum number of concurrent users who may log on simultaneously must be less than or equal to the number of entitled concurrent user licenses. There is no charge for end users (sometimes referred to as self-service requestors). Pricing examplesPricing example 1 A customer wishes to purchase IBM SmartCloud Control Desk to help manage an environment of 5,000 employees with 130 service desk, change management, and asset management personnel. Of the 130 personnel, 10 are supervisors who must be able to log on at any point without restriction. The remaining 120 personnel are representatives who are scheduled to work during each of three shifts as follows:
40 is the maximum number of concurrent users who will need to be logged on during a single shift. In this example, the customer must purchase 10 Authorized User licenses and 40 concurrent user licenses. No licenses are required for the 5,000 employees (the end users of the services). Note that the number of personnel and number of employees in this example are not intended to imply a standard ratio. The ratio (as well as Authorized User and Concurrent User license entitlements) can vary by enterprise. Pricing example 2 A large customer wishes to purchase IBM SmartCloud Control Desk to improve the overall efficiency of their operations. The customer's IT organization includes two major locations (Location A and Location B) in two different time zones. The number of personnel at both locations combined totals 500. Location A employs 250 personnel. Twenty five of these 250 are supervisors who guide teams of representatives or manage content and delivery. These supervisors must be able to log in at any time without restriction. The remaining 225 representatives work across multiple shifts, with a maximum of 75 logging at once. Location B is staffed in the same manner as Location A. In this example, the customer must purchase entitlements for 50 Authorized Users and 150 Concurrent Users.
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This product is only available via Passport Advantage . It is not available as shrinkwrap. These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus. For more information about IBM Software Value Plus, visit To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit Product group: IBM SmartCloud Product Identifier Description: 5725-E24 IBM SmartCloud Control Desk Product category: IBM SmartCloud Control Desk Passport Advantage customer: Media pack entitlement details Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. Media pack description Part number IBM SmartCloud Control Desk Entry Edition BJ119ML V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk V7.5.1 MP ML BJ11AML Media Pack IBM SmartCloud Control Desk Service Provider BJ11BML Edition V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk Internal Service BJ11CML Provider Edition V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk Entry Edition BJ11DML V7.5.1 VMImage SUSE Linux ML Media Pack IBM SmartCloud Control Desk V7.5.1 VMImage BJ11EML SUSE Linux ML Media Pack IBM SmartCloud Control Desk Everyplace V7.5.1 BJ11FML MP ML Media Pack Current licenseesNew licenseesOrders for new licenses will be accepted now. Shipment will begin on the planned availability date. Basic licenseOrdering information for Passport Advantage Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of SW S&S. SW S&S in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all SW S&S will renew at the common anniversary date for twelve full months of SW S&S. Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance). The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage , specify the desired part number and quantity. IBM SmartCloud Control Desk part numbers were previously announced, for details refer to Software Announcement 212-051, dated March 13, 2012 . IBM SmartCloud Control Desk V7.5.1 Description Part number IBM SmartCloud Control Desk Entry Edition D0LCCLL Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CU0LL Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LCDLL Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEKLL Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUQLL Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LELLL Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEMLL Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CURLL Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LENLL Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEPLL Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUSLL Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LEQLL Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LERLL FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Editiond E0CUTLL FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEVLL FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUVLL FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LEWLL FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUWLL FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LF0LL FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CUYLL FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG3LL Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User E0CVILL Annual SW S&S Rnwl IBM SmartCloud Control Desk Authorized User D0LG4LL SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User D0LG5LL from Tivoli Service Request Manager® Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG6LL from Tivoli Asset Management for IT Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LGBLL for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User E0CVKLL for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Authorized User D0LGCLL for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Authorized User D0LGALL for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Authorized User D0LG9LL for Linux on System z from Tivoli Asset Management for IT Authorized User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGDLL Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User E0CVLLL Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User D0LGELL SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGFLL from Tivoli Service Request Manager Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGGLL from Tivoli Asset Management for IT Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGJLL for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User E0CVNLL for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Concurrent User D0LGKLL for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGLLL for Linux on System z from Tivoli Service Request Manager Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Concurrent User D0LGMLL for Linux on System z from Tivoli Asset Management for IT Concurrent User for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User D0LGNLL Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User E0CVPLL SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User D0LGQLL for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Authorized User E0CVQLL for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User D0LGRLL Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User E0CVRLL SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User D0LGULL for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk FTL Concurrent User E0CVTLL for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIFLL Edition Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CWXLL Edition Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIGLL Edition Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIHLL Edition Authorized User from Tivoli Service Request Manager for Service Provider Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIILL Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CWYLL Edition Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIJLL Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIKLL Edition Authorized User for Linux on System z from Tivoli Service Request Manager IBM SmartCloud Control Desk Service Provider D0LIPLL Edition Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX0LL Edition Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIQLL Edition Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIRLL Edition Concurrent User from Tivoli Service Request Manager for Service Provider Concurrent User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LITLL Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX2LL Edition Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Service Provider D0LIULL Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Service Provider D0LIVLL Edition Concurrent User for Linux on System z from Tivoli Service Request Manager for Service Provider Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LISLL Edition FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX1LL Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIWLL Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX3LL Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LIXLL Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX4LL Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider D0LJ4LL Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Service Provider E0CX5LL Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LM1LL Provider Edition Install Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYWLL Provider Edition Install Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LM2LL Provider Edition Install SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LM6LL Provider Edition Install from Tivoli Service Request Manager for Internal Service Provider Install Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LN5LL Provider Edition Install for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ1LL Provider Edition Install for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LN6LL Provider Edition Install for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LN7LL Provider Edition Install for Linux on System z from Tivoli Service Request Manager for Internal Service Provider Install for Linux on System z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LKPLL Provider Edition Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Deskr Internal Service E0CY8LL Provider Edition Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LKQLL Provider Edition Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LKRLL Provider Edition Authorized User from Tivoli Service Request Manager for Internal Service Provider Authorized User Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LKULL Provider Edition Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYALL Provider Edition Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0LKVLL Provider Edition Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LKYLL Provider Edition Authorized User for Linux on System z from Tivoli Service Request Manager Authorized User for Linux on system z Trade Up Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNELL Provider Edition Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DFYLL Provider Edition Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0NNFLL Provider Edition Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0NNGLL Provider Edition Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DFZLL Provider Edition Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Internal Service D0NNHLL Provider Edition Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Internal Service D0LN8LL Provider Edition FTL Install Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ2LL Provider Edition FTL Install SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LN9LL Provider Edition FTL Install for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CZ3LL Provider Edition FTL Install for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LLSLL Provider Edition FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYRLL Provider Edition FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0LLYLL Provider Edition FTL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0CYULL Provider Edition FTL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNPLL Provider Edition FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DG4LL Provider Edition FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service D0NNQLL Provider Edition FTL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Internal Service E0DG5LL Provider Edition FTL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJ7LL VMImage Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CX7LL VMImage Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Entry Edition D0LJ8LL VMImage Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJ9LL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CX8LL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJALL VMImage Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJCLL VMImage FTL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CXALL VMImage FTL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition D0LJDLL VMImage FTL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Entry Edition E0CXBLL VMImage FTL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized D0LK7LL User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Authorized E0CXYLL User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Authorized D0LK8LL User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage Concurrent D0LK9LL User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk VMImage Concurrent E0CXZLL User Annual SW S&S Rnwl IBM SmartCloud Control Desk VMImage Concurrent D0LKALL User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk VMImage FTL D0LKILL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL E0CY4LL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL D0LKNLL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk VMImage FTL E0CY7LL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace D0LF3LL Authorized User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV0LL Authorized User Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF4LL Authorized User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LF5LL Authorized User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV1LL Authorized User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF7LL Authorized User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LF8LL Concurrent User Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV2LL Concurrent User Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LF9LL Concurrent User SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace D0LFALL Concurrent User for Linux on System z Lic + SW S&S 12 Mo IBM SmartCloud Control Desk Everyplace E0CV3LL Concurrent User for Linux on System z Annual SW S&S Rnwl IBM SmartCloud Control Desk Everyplace D0LFBLL Concurrent User for Linux on System z SW S&S Reinstate 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFCLL Authorized User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV4LL Authorized User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFDLL Authorized User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV5LL Authorized User for Linux on System z SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFELL Concurrent User Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV6LL Concurrent User SubSq FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL D0LFFLL Concurrent User for Linux on System z Initl FT Lic+S&S 12 Mo IBM SmartCloud Control Desk Everyplace FTL E0CV7LL Concurrent User for Linux on System z SubSq FT Lic+S&S 12 Mo New media pack numbers To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table: Media pack description Part number IBM SmartCloud Control Desk Entry Edition BJ119ML V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk V7.5.1 MP ML BJ11AML Media Pack IBM SmartCloud Control Desk Service Provider BJ11BML Edition V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk Internal Service BJ11CML Provider Edition V7.5.1 MP ML Media Pack IBM SmartCloud Control Desk Entry Edition BJ11DML V7.5.1 VMImage SUSE Linux ML Media Pack IBM SmartCloud Control Desk V7.5.1 VMImage BJ11EML SUSE Linux ML Media Pack IBM SmartCloud Control Desk Everyplace V7.5.1 BJ11FML MP ML Media Pack IBM SmartCloud Control Desk is also available, via web download, from Passport Advantage . 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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. This product is only available via Passport Advantage . It is not available as shrinkwrap. LicensingIBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance. These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. License Information form number
License ID document name
L-RMAY-8TRTNW IBM SmartCloud Control Desk V7.5.1
L-RMAY-8TRTL8 IBM SmartCloud Control Desk for Internal Service Providers
V7.5.1
L-RMAY-8TRTHV IBM SmartCloud Control Desk for Managed Service Providers
V7.5.1
L-RMAY-8TRTFF IBM SmartCloud Control Desk - EveryPlace V7.5.1
L-RMAY-8TRT69 IBM SmartCloud Control Desk - VMImage V7.5.1
The program's License Information will be available for review on the IBM Software License Agreement website Limited warranty appliesYes Limited warrantyIBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Program technical supportTechnical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee. Money-back guaranteeIf for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you. Other termsVolume orders (IVO)Yes. Contact your IBM representative. IBM International Passport Advantage AgreementPassport Advantage appliesYes, and through the Passport Advantage website at Software Subscription and Support appliesYes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide. IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements. For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at IBM Operational Support Services - SoftwareXcelNo System i Software Maintenance appliesNo Variable charges applyNo Educational allowance availableNot applicable. Back to top
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party. Back to top
Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. BenefitsIncreased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM . More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit Back to top
Passport Advantage For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at Information on charges is available at In the Electronic tools category, select the option for Purchase/upgrade tools. Business Partner information If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required. Back to top
To order, contact your local IBM representative or your IBM Business Partner. To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001
The Americas Call Centers, IBM's national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. IBM Software Value Plus These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners. Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit For questions regarding Software Value Plus, visit TrademarksIBM SmartCloud, PR/SM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both. IBM, Tivoli, Rational, Cognos, Passport Advantage, AIX, System p, System z, PowerVM, z/VM, DB2, pureScale, POWER7, Everyplace, Service Request Manager, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Itanium is a trademark of Intel Corporation or its subsidiaries in the United States and other countries. Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of useIBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page 
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ENUS213-062.PDF
