IBM Endpoint Manager for Server Automation V8.2 simplifies server management and helps reduce costs for IT operationsIBM United States Software Announcement 212-432
November 20, 2012
|Table of contents|
(Corrected on December 3, 2012)Changed first paragraph of Description section and updated Software requirements section.
|At a glance|
IBM® Endpoint Manager for Server Automation V8.2, an add-on to other Tivoli® Endpoint Manager solutions, offers advanced server automation capabilities to help you lower your costs and improve efficiency. IBM Endpoint Manager for Server Automation V8.2 capabilities include:
All of this allows you to:
For ordering, contact Your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: SE001
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Businesses are continuously challenged with increasing levels of complexity around both the number and type of systems they have to manage. They struggle with too many tools and teams to provide what should be simple and easy automation of routine tasks that would deliver significant improvements in productivity and allow their resources to focus on more critical business operations. They must manage multiple endpoints including laptops, desktops, branch office servers, and data center servers, encompassing both physical and virtual machines. This is made even more challenging by expectations that administrators will respond quickly to any changes in their business, while also reducing costs and increasing efficiency. As a result, truly integrated toolsets that help businesses to better manage everything from mobile devices to servers are in high demand.
The trusted and proven IBM Endpoint Manager portfolio has expanded to include server automation. IBM Endpoint Manager for Server Automation enables users to easily create and reuse their own automation flows across groups of related servers, desktops, or laptops without the need for programming skills. In addition to facilitating custom automation flows, IBM Endpoint Manager for Server Automation offers a rich set of standard automation capabilities that provides rapid time-to-value and can help reduce operating costs. This solution provides enterprise application scalability with minimal infrastructure investment, enforces real-time endpoint configuration policies, and automates feature and content updates. In short, IBM Endpoint Manager for Server Automation can help businesses optimize their IT efficiency through standardization and consolidation of their tools, teams, and processes.
IBM Endpoint Manager for Server Automation highlights:
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IBM Endpoint Manager for Server Automation V8.2 can only be installed on top of an existing IBM Tivoli Endpoint Manager solution:
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|Planned availability date|
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IBM Endpoint Manager for Server Automation V8.2 is an integrated, easy-to-implement, and easy-to-use solution that delivers automated server management with closed-loop task automation, middleware deployment, seamless physical and virtual server management. IBM Endpoint Manager for Server Automation V8.2 is built on a proven, lightweight technology that delivers unprecedented time-to-value and can help lower operational costs. Its simple and intuitive interface reduces the need for training or education, and can help simplify the system administrators job.
IBM Endpoint Manager for Server Automation V8.2 capabilities
Automation plans provide the ability to sequence simple discrete Endpoint Manager automation tasks into a broader automation flow. These cross-server sequenced tasks enable automation of previously manual operations, and this can help improve application delivery times and help reduce labor costs. This includes the automation and integration of tasks related to Server Build processes such as deploying operating systems, creating virtual machines, deploying software, and setting and enforcing configuration settings.
Physical and virtual server management provides a single interface across patch management, lifecycle management, and server automation, and simplifies operations and lowers costs. It improves the visibility and control of all your systems including the ability to view and manage both physical and virtual endpoints (laptops, desktops, and servers) from a single interface.
Middleware deployment of multitiered business applications typically require a lot of manual intervention to get them deployed and configured in the optimal way to deliver business services. IBM Endpoint Manager for Server Automation provides the ability to easily deploy, configure and manage a variety of middleware applications, which accelerate delivery times, provides consistency through automation.
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IBM Endpoint Manager for Server Automation V8.2 is an add-on to other Tivoli Endpoint Management solutions including Tivoli Endpoint Management for Patch Management, Tivoli Endpoint Management for Lifecycle Management, and Tivoli Endpoint Management for Security and Compliance.
IBM Endpoint Manger for Server Automation V8.2 is uniquely positioned as an advanced server automation solution in the Tivoli portfolio that builds on lifecycle management capabilities to enhance IT automation and provide a bridge to cloud computing.
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Program Program number VRM name 5725-H27 8.2 IBM Endpoint Manager for Server Automation
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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No publications will be shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
The hardware requirements for IBM Endpoint Manager for Server Automation V8.2 are identical to those for the IBM Tivoli Endpoint Manager solution. These requirements can vary based on the managed environment and are mainly related to the machine on which the IBM Endpoint Manager Server and the IBM Endpoint Manager Console are installed and running.
The values in the following table are recommended hardware specifications that enable good performance for similar sized deployments of Tivoli Endpoint Manager. If your deployment has more than 100 Endpoint Manager Console Operators, you should consider raising your hardware specifications to the next highest scale to support the large number of users or contact IBM Technical Support for more help in selecting hardware.
For best performance, use the following recommendations:
Deployment size CPU Memory Hard disks < 250 2-3 GHz 2 GB Standard HD 1,000 2-3 GHz - 2 Cores 4 GB 1 RAID Array (RAID 10,5) 10,000 2-3 GHz - 2-4 Cores 8 GB 1-2 RAID Arrays (RAID 10) 50,000 2-3 GHz - 4 Cores 16 GB 2 RAID Arrays (RAID 10) 100,000 2-3 GHz - 4-8 Cores 16-32 GB 2 RAID Arrays (RAID 10) > 200,000 2-3+ GHz - 8-16 Cores 32-64 GB 3 RAID Arrays (RAID 10)
Note: RAID arrays must support use of the disk cache for both reading and writing. The disk cache should be set to 50/50 read-write.
Disk space requirements
The hard disk configurations can help deliver high-performance disks for the database and Endpoint Manager Server. The physical capacity needed for Tivoli Endpoint Manager is generally considered small. A minimum of 5 GB free disk space is needed by the database, data files, and the file caches. It is recommended that an additional 20 GB to 50 GB of disk space be available for flexibility, when using for adminstrative tasks such as database backups and to allow for growth.
Multiple RAID arrays normally provide more than enough disk space so capacity concerns are not common.
Network card specifications
The Tivoli Endpoint Manager Server is the central communication hub for deployment and should be positioned in a data center with a high-speed network connection.
Server network speed recommendations:
For deployments over 25,000 seats, consider using teamed network cards or 1 GB connections to provide optimal network throughput.
Console hardware specifications
The consoles are typically installed on personal workstations and terminal servers or Citrix servers.
The hardware requirements are based on the number of managed computers, which is the number of computers that a Console Operator will see. In most deployments, the Console Operator sees a subset of the total number of computers, while a Master Operator sees all of the computers.
Number of managed computers CPU Memory Hard disks (free space) < 250 1 GHz 512 MB 50 MB free 1,000 2 GHz 512 MB 100 MB free 10,000 2-3 GHz 1 GB 250 MB free 50,000 2-3 GHz - 2 Cores 2 GB 1 GB free 100,000 2-3 GHz - 2 Cores 3 GB 2 GB free >200,000 2-3 GHz - 2-4 Cores 4 GB 3 GB free
Terminal server and Citrix server installations
The primary constraints for the console are CPU and memory. The memory use goes up with the total number of managed clients. These configurations assume standard usage patterns for up to 10 to 20 simultaneous console users:
Number of Endpoint Manager Agents CPU Memory Hard disks (feee space) < 250 2-3 GHz-2 Cores 2 GB 1 Raid Array (RAID 5, 10)-5 GB free 1,000 2-3 GHz-2 Cores 4 GB 1 Raid Array (RAID 5, 10)-10 GB free 10,000 2-3 GHz-4 Cores 8 GB 1 Raid Array (RAID 5, 10)-20 GB free 25,000 2-3 GHz-4 Cores 8-16 GB 1 Raid Array (RAID 5, 10)-40 GB free 100,000 2-3 GHz-4-8 Cores 16-32 GB 1 Raid Array (RAID 5, 10)-80 GB free 200,000 2-3 GHz-8-16 Cores 16-32 GB 1 Raid Array (RAID 5, 10)-150 GB free
The software requirements for IBM Endpoint Manager for Server Automation are the same as for IBM Tivoli Endpoint Manager solution, and are dependent on its components:
IBM Tivoli Endpoint Manager server software specifications
Supported operating systems:
SQL Standard edition is usually sufficient for smaller deployments with fewer than 50,000 computers. For more information, refer to the Microsoft knowledge base article
Note: Always apply the latest service pack and hot fixes for SQL server and Windows operating systems.
Console system requirements
IBM Tivoli Endpoint Manager Console software specifications
Supported operating systems:
Required software configurations:
IBM Tivoli Endpoint Manager Agent software specifications
Supported operating systems
HP UNIX :
IBM AIX® :
Tivoli Endpoint Manager Relay
Supported operating systems
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
Read about the Electronic Support portfolio of tools
Access the IBM Support Portal
Access the online Service Request tool
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
IBM Endpoint Manager for Server Automation V8.2 is distributed with:
Security, auditability, and control
IBM Endpoint Manager for Server Automation V8.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definitions and pricing examples|
Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
Resource Value Unit (RVU)
RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement and/or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge. Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.
The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (see webpage below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the Virtualization Capacity License Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
defines how many Activated Processor Cores must be counted.
The RVU table for IBM Endpoint Manager for Server Automation is below:
Tier From quantity To quantity Factor 1 0 2,500 1.00 2 2,501 10,000 0.80 3 10,001 50,000 0.60 4 50,001 150,000 0.40 5 150,001 - 0.20
Pricing example 1
A customer wishes to license IBM Endpoint Manager for Server Automation for the servers in the following core environment.
Note: Linux on System z offerings may not be available for all IBM Endpoint Manager products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage , which should be used when ordering entitlements for IFLs running Linux .
If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.
The customer wants to manage the applicable distributed server environment with IBM Endpoint Manager for Server Automation:
Systems Quantity in Processor cores managed customer environment to be licensed One processor, 20 20 single core One processor, 65 130 dual core Two processors, 12 48 dual core Two processors, 10 80 quad core Eight Processors, 1 16 Dual Core (2 logical partitions) Four Processors, 1 16 Quad Core z800 server with 1 2 2 uniprocessor IFLs (requires Linux on System z availability) is managed Total processors to 312 be licensed
Based on the 312 managed cores, the customer would require 312 RVUs of IBM Endpoint Manager for Server Automation.
Pricing example 2
A customer wishes to license IBM Endpoint Manager for Server Automation in the following core environment:
The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment:
Tier Quantity of Managed Cores RVUs 1 2,500 2,500 2 7,500 6,000 3 35,000 21,000 Total 29,500
The first tier, based on the RVU table, is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1). The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or 7,500 x .8 = 6,000. The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or 35,000 x .6 = 21,000. Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.
In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.
Pricing example 3
A customer wishes to license IBM Endpoint Manager for Server Automation in the following core environment:
The following calculation is used to determine the number of RVUs required to license the 40 virtual images running on 4 Managed Cores in the server environment.
Tier Quantity of Managed Cores RVUs 1 4 4 Total 4
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Product group: Tivoli Endpoint Manager Product Identifier Description: 5725-H27 IBM Endpoint Manager for Server Automation Product category: Tivoli Endpoint Mngr
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor Value Units and per client devices. To order a chargeable option for Passport Advantage , specify the desired part number and quantity.
IBM Endpoint Manager for Server Automation
Part number Description D0T2LLL IBM Endpoint Manager for Server Automation per Resource Value Unit Lic + SW S&S 12 Mo E0EFQLL IBM Endpoint Manager for Server Automation per Resource Value Unit Annual SW S&S Rnwl D0T2MLL IBM Endpoint Manager for Server Automation per Resource Value Unit SW S&S Reinstate 12 Mo D0T2QLL IBM Endpoint Manager for Server Automation for zBx and Linux on System z Resource Value Unit Lic + SW S&S 12 Mo E0EFTLL IBM Endpoint Manager for Server Automation for zBx and Linux on System z Resource Value Unit Annual SW S&S Rnwl D0T2RLL IBM Endpoint Manager for Server Automation for zBx and Linux on System z Resource Value Unit SW S&S Reinstate 12 Mo D0T2SLL IBM Endpoint Manager for Server Automation per Client Device Lic + SW S&S 12 Mo E0EFULL IBM Endpoint Manager for Server Automation per Client Device Annual SW S&S Rnwl D0T2TLL IBM Endpoint Manager for Server Automation per Client Device SW S&S Reinstate 12 Mo D0UWHLL IBM Endpoint Manager for Server Automation FTL per Resource Value Unit Initl FT Lic+S&S 12 Mo E0F13LL IBM Endpoint Manager for Server Automation FTL per Resource Value Unit SubSq FT Lic+S&S 12 Mo D0UWILL IBM Endpoint Manager for Server Automation FTL for zBx and Linux on System z Resource Value Unit Initl FT Lic+S&S 12 Mo E0F14LL IBM Endpoint Manager for Server Automation FTL for zBx and Linux on System z Resource Value Unit SubSq FT Lic+S&S 12 Mo D0UWQLL IBM Endpoint Manager for Server Automation FTL per Client Device Initl FT Lic+S&S 12 Mo E0F18LL IBM Endpoint Manager for Server Automation FTL per Client Device SubSq FT Lic+S&S 12 Mo
To order a media pack for Passport Advantage , specify the part number in the desired quantity from the following table:
Part Description number IBM Endpoint Manager for Server Automation V8.2 BJ015ML Multilingual Multiplatform Media Pack
IBM Endpoint Manager for Server Automation V8.2 is also available, via Web download, from Passport Advantage .
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet® . Additional information is also available at
Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the IBM Tivoli Storage Group to sell these products. To register an opportunity for these products in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information, on how to become an Authorized Business Partner in IBM Software Value Plus, visit website
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To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
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Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
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