Special IBM BladeCenter HX5 blade server model features Intel Xeon Processor E7-4850IBM United States Hardware Announcement 112-222November 13, 2012
The IBM® BladeCenter® HX5 is a blade server designed to provide new levels of utilization, performance, and reliability for compute-intensive and memory-intensive workloads such as database, virtualization, business intelligence, modeling and simulation, and other enterprise applications. Going beyond the industry standards with unique innovations from fifth-generation IBM X-Architecture® technology (eX5), the new IBM BladeCenter HX5 models deliver improved compute performance, memory footprint, and I/O bandwidth to enable new levels of utilization in a blade form factor for compute-intensive and memory-intensive enterprise workloads. These new IBM BladeCenter HX5 models are configured with base processor and memory options, making them easy to order, configure, and deploy. The HX5 features:
Feature exchangeNot applicable. For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).  Back to top
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November 13, 2012: BladeCenter System Back to top
BladeCenter HX5High-performance, blade server subsystemsThe IBM BladeCenter HX5 is a blade server designed to provide new levels of utilization, performance, and reliability for compute-intensive and memory-intensive workloads such as database, virtualization, business intelligence, modeling and simulation, and other enterprise applications. The BladeCenter HX5 server supports up to two Intel Xeon processors. The processor board has the following major components:
The Intel processor contains 10 cores, a memory controller, and QPI links to the other bridge chips. The Intel IOH provides PCI Express® links to the Blade Expansion Connectors and CIOv Expansion Connector. The Intel ICH10 provides a PCI Express link to the IMM and Broadcom BCM5709S Gigabit Ethernet Controller, an LPC bus interface to the IMM, and USB interfaces. The I/O functions on BladeCenter HX5 include Video, I2C, USB, SATA, Gigabit Ethernet, USB (floppy, CD-ROM or DVD-ROM, keyboard, and mouse), and Serial over LAN. The Intel I/O Hub (IOH) contains the following features:
On the HX5, the PCI Express links on the IOH are configured as follows:
Intel ICH10 The Intel I/O Controller Hub 10 (ICH10) provides South bridge function to the system. It provides PCI Express , USB, SMBus, and LPC interfaces to peripherals and integrates functions such as timer, battery-backed SRAM, DMA, and interrupt controller. The HX5 server memory is contiguous and is shared by both processors when both processors are installed. It is Error Correction Code (ECC) protected and supports 4 GB to 128 GB for each processor blade using 2 GB, 4 GB, 8 GB, or 16 GB industry-standard 240-pin, 72-bit, Very Low Profile (VLP) DDR-3 DIMMs on 16 DIMM connectors. The operating speed of the memory is dependent on the SMI link speed of the processor. The HX5 supports memory mirroring. Chipkill is supported in all memory configurations. Standard BladeCenter HX5 configuration Model information
Intel
Model Xeon Cores CPU CPU QPI
name speed power speed Cache
7873B3U E7-4850 10 2.00 GHz 130w 6.40 GT/s 24 MB
Model configurations
Intel
Model Xeon CPUs Standard DIMM SSDs Blade
name memory slots width Chassis
7873B3U E7-4850 1 2 x 8 GB 16 Open 30 mm See Below
The model supports the following chassis:
Additional features
BladeCenter HX5 blade servers are designed for high throughput from processor to memory, and to bus I/O. These features, combined with SMP capability and blade-thin density, make it an excellent choice for space-constrained and power-constrained environments used for:
High-availability and serviceability features
The BladeCenter HX5 blade servers deliver reliability and serviceability. Features include:
IBM Systems Director BladeCenter HX5 blade servers include IBM Systems Director. IBM Systems Director is designed to be an easy-to-use, point-and-click, platform management solution that streamlines the way physical and virtual systems are managed across a multisystem environment. Leveraging industry standards, IBM Systems Director supports multiple operating systems and virtualization technologies across IBM and non-IBM x86 platforms. Through a single user interface, IBM Systems Director provides consistent views for visualizing managed systems and determining how these systems relate to one another while identifying their individual status, thus helping to correlate technical resources with business needs. IBM Systems Director utilizes a modular and extensible platform services foundation, providing a way to easily add advanced platform management capabilities to the base offering. The IBM Systems Director offering provides the base function needed for platform management. Advanced platform management functions can be seamlessly added as they are required. Systems Director is based on industry standards and can report results to other tools. IBM Systems Director is a strategic platform management tool that grows with the needs of a business. Optional add-ons (available for an additional charge)
IBM ToolsCenter The IBM System x® ToolsCenter is a collection of system management tools that can help manage your HX5 blade server and BladeCenter environment. ToolsCenter makes managing your server environment less complicated, more productive, and cost-effective. These tools include:
BladeCenter advanced management module BladeCenter HX5 is supported on the Advanced Management Module. Use the Advanced Management Module in the BladeCenter to manage the BladeCenter and obtain vital system information about your installed BladeCenter HX5 servers. The management module communicates with the blade servers within the BladeCenter using an RS-485 intermanagement network. This network relays vital information about individual blade servers, such as:
You receive status and control all blade servers within the BladeCenter . You can shut down and restart any blade server from anywhere on the network to help save time and costs associated with travel to the actual installation. These manageability functions are provided through a self-contained web page, creating an easy and familiar way for administrators to monitor, control, and maintain high availability. Standard BladeCenter HX5 configuration
Model Processor CPU Cache Memory SSD SSD Power
Iface Supply
BladeCenter HX5
7873-B3U 1 x 2.00 GHz 24 MB 2x8 GB SAS Open Bay (Note)
Intel Xeon E7-4850 10C 130W S4S
Note: Power supplied through BladeCenter chassis. Accessibility by people with disabilitiesA US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at Back to top
The IBM BladeCenter HX5 is a blade server designed to provide maximum utilization, performance, and reliability for compute-intensive and memory-intensive workloads such as database, virtualization, business intelligence, modeling and simulation, and other enterprise applications. The BladeCenter HX5 blades can require less space and power resources than traditional rack offerings because of their high-density design, reduced power requirements, and single environment systems management. This is an extremely important consideration for:
They are an excellent fit for applications such as:
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The Single Entity Offerings (SEO)
SEO
Description Number
BladeCenter HX5 7873B3U
Business Partner informationIf you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID). Back to top
An installation and user's guide, and safety and warranty publications are shipped with each IBM BladeCenter HX5 blade. The following publications are available immediately.
Order
Title Number
BladeCenter Solutions GM13-0127
System x Family Brochure GM13-0128
The publication IBM BladeCenter HX5 Installation and User's Guide and Problem Determination and Service Guide , in US English versions, are available from The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at IBM Publications Center PortalThe Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge. Back to top
Global Technology ServicesIBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. System x and BladeCenter support servicesRecommended core technical supportWhen you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we will help you get started with a core support package that includes:
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Specified operating environmentPhysical specificationsBladeCenter HX5
7873-B3U
Processor Intel Xeon E7-4850
10 core 130w
Int. speed 2.00 GHz
Max. mem. speed 1066 MHz
Interconnect speed 6.4 GT/s
Number standard 1
Maximum 2
L3 cache (full speed) 24 MB
Memory (VLP ECC DDR3) 16 GB
DIMMs (Standard) 2 x 8 GB
DIMM sockets 16
Capacity 256 GB1
Video SVGA
Memory 128 MB
Disk controller SAS (optional)
Channels 4
Connector internal 2
Connector external 0
RAID Yes (optional)
SSD 0
Connectors 2
Internal capacity 800 GB2
Total HDD bays Up to 2
PCI Slots 0
Management processor Standard
Ethernet controller Dual Gb
FC card Optional
DVD-ROM (IDE) 0
Diskette drive 0
Power supply 0
Blade Width 30 mm
For latest information on supported HDD options, visit Video subsystem
Supported BladeCenter HX5 video resolutions
CRT ISO
Maximum Refresh CRT 9241.3 Flat Panel
Resolution Rate Supported Support Compliance Support
640 x 480 85 Hz Yes Yes Yes
800 x 600 85 Hz Yes Yes Yes
1024 x 768 75 Hz Yes Yes Yes
Note: For resolutions supported by different operating systems, refer to the operating system documentation. Dimensions - BladeCenter HX5
ElectricalBladeCenter chassis: 200 to 240 (nominal) V ac; 50 Hz or 60 Hz BladeCenter HX5: 12.2 (nominal) V dc Note: All weights and measurements are approximate. StandardsThis system supports or complies with the following standards:
Equipment approvals and safety
Operating environment - BladeCenter HX5
Hardware requirementsFor attended installation of an operating system, this server requires a compatible:
Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements. For service, the server requires a compatible:
When having the unit serviced, plan to have these components attached to your server either directly or indirectly through a console switch. Software requirementsProgramming requirementsThe following network operating systems have been tested for compatibility with the BladeCenter HX5:
For additional information, support, certification, and versions of network operating systems, access CompatibilityThe IBM BladeCenter HX5 contains licensed system programs that include set configuration, set features, and test programs. IBM system BIOS is loaded from a "flash" EEPROM into system memory. This BIOS provides instructions and interfaces designed to support the standard features of the IBM BladeCenter HX5 and to maintain compatibility with many current software programs. For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with System x servers, visit Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for System x servers. The Sales Manual is updated periodically as new features and options are announced that support these servers. Limitations
Refer to the Software requirements section for operating system limitations. Planning informationCustomer responsibilitiesThis product is designated as customer setup. Customer setup instructions are shipped with the product. Configuration informationBladeCenter HX5 blades must be installed in a BladeCenter chassis. BladeCenter configuration The BladeCenter contains 14 blade server bays supporting up to 14 hot-swap BladeCenter HX5 blades. A control panel, located at the top left of the unit, contains the following LEDs:
Memory support The following memory options are supported with BladeCenter HX5: Option Description Option 2 GB (1x2 GB, 1Rx8, 1.35V) PC3-10600 46C0560 CL9 ECC DDR3 1333 MHz VLP RDIMM 4 GB (1x4 GB, 2Rx8, 1.35V) PC3-10600 CL9 46C0564 ECC DDR3 1333 MHz VLP RDIMM 8 GB (1x8 GB, 4Rx8, 1.35V) PC3-8500 CL7 46C0570 ECC DDR3 1066 MHz VLP RDIMM 16 GB (1x16 GB, 2Rx4, 1.35V) PC3-10600 CL9 46C0599 ECC DDR3 1333 MHz VLP RDIMM 16 GB (1x16 GB, 4Rx4, 1.35V) PC3L-8500 CL7 90Y3221 ECC DDR3 1066 MHz VLP RDIMM Memory must be installed in pairs of two identical DIMMs per processors installed. Although the DIMM pairs installed can be of different sizes, the pairs must be of the same speed. Power considerations The BladeCenter HX5 is supported in the BladeCenter H chassis (machine type 8852), the BladeCenter S chassis (machine type 8886), and the BladeCenter HT chassis (machine types 8740 and 8750). For supported configurations, refer to the AC Model BladeCenter hardware configuration tools via the web Note: Consult specific chassis announcements for more information on setup and redundancy. Cable ordersEach BladeCenter HX5 blade contains two Gigabit Ethernet connections. An optional BladeCenter Gigabit Ethernet Switch Module must be installed in the BladeCenter to support external Ethernet connections. Cabling is not included with the server. Consult the Ethernet Switch module documentation for external cabling requirements. Installations using the BladeCenter Fibre Channel Switch Module require short-wave or long-wave small form factor pluggable (SFP) options and appropriate Fibre Channel cabling. InstallabilityEach IBM BladeCenter HX5 requires approximately 10 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional options, or features. Packaging - BladeCenter HX5
Product Package Description Boxes
BladeCenter HX5 BladeCenter HX5 Carton 1
Contents:
BladeCenter HX5 1
Publications/CD Package 1
BladeCenter HX5 Publications Package 1
Contents:
Documentation CD-ROM (softcopy of publications)
Safety flyer
Standard form factor I/O Expansion card tray kit
The BladeCenter HX5 blades are shipped in a single package. The approximate shipping dimensions and weight are:
Security, auditability, and controlSecurity and auditability features include:
The IBM BladeCenter HX5 blades have no security intrusion detection. Therefore, they should be installed in a rack environment that provides security through lockable doors or other security measures. It is the client's responsibility to ensure that the server is secure to protect sensitive data. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Back to top
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent. The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server. To learn how Electronic Services can work for you, visit Back to top
IBM Global FinancingYes. To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM . In the United States, call 800-IBM-SERV (426-7378), or write to:
Warranty period
Note: For configurations that support the RAID Battery, the RAID battery will be warranted for 1 year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed. The following has been designated as a consumable or supply item and is, therefore, not covered by this warranty:
Warranty serviceIf required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service. Customer Replaceable Unit (CRU) ServiceIBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine. Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following parts have been designated as Tier 1 CRUs:
On-site ServiceAt IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used. Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. Calls must be received by 5:00 p.m. local time in order to qualify for NBD service. International Warranty Service (IWS)IWS is available in selected countries or regions. The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased. To determine the eligibility of your machine and to view a list of countries where service is available, visit For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 . LicensingPrograms included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance servicesServicePac , ServiceSuite , ServiceElect, and ServiceEliteServicePac® , ServiceSuite® , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgradeDuring the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance serviceIf required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU ServiceIf your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site ServiceIBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service (ICA)Maintenance services are available for ICA legacy contracts. Alternative service (warranty service upgrades)During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance serviceIf required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU ServiceIf your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site ServiceIBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Non-IBM parts supportWarranty serviceIBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance servicesUnder certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classificationOne Field-installable featuresYes Model conversionsNo Machine installationCustomer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges applyNo Licensed Machine CodeIBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website: If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service. Back to top
For additional information and current prices, contact your local IBM representative.
IBM BladeCenter HX5
Initial/
MES/
Description SEO Both/
Number Support CSU
1x E7-4850 10C 2.00 GHz, 130W S4S 7873B3U Both Yes
2x8 GB
ServicePac for Warranty and Maintenance
Machine ServicePac ServicePac
Type/Model Service Description SEO MTM
7873 3 Year Onsite Repair
9x5 4 Hour Response 84Y2399 67567D8
7873 3 Year Onsite Repair
24x7 4 Hour Response 84Y2400 67567D9
7873 3 Year Onsite Repair
24x7 2 Hour Response 84Y2401 67567DA
7873 4 Year Onsite Repair
9x5 Next Business Day 84Y2402 67567DB
7873 4 Year Onsite Repair
9x5 4 Hour Response 84Y2403 67567DC
7873 4 Year Onsite Repair
24x7 4 Hour Response 84Y2404 67567DD
7873 4 Year Onsite Repair
24x7 2 Hour Response 84Y2405 67567DF
7873 5 Year Onsite Repair
9x5 Next Business Day 84Y2406 67567DG
7873 5 Year Onsite Repair
9x5 4 Hour Response 84Y2407 67567DH
7873 5 Year Onsite Repair
24x7 4 Hour Response 84Y2408 67567DJ
7873 5 Year Onsite Repair
24x7 2 Hour Response 84Y2409 67567DK
ServicePac for Maintenance Agreement
Machine ServicePac ServicePac
Type/Model Description SEO MTM
7873 1 Year Onsite Repair
9x5 Next Business Day 84Y2410 6756MD7
7873 1 Year Onsite Repair
9x5 4 Hour Response 84Y2411 6756MD8
7873 1 Year Onsite Repair
24x7 4 Hour Response 84Y2412 6756MD9
7873 1 Year Onsite Repair
24x7 2 Hour Response 84Y2413 6756MDA
7873 2 Year Onsite Repair
9x5 Next Business Day 84Y2414 6756MDB
7873 2 Year Onsite Repair
9x5 4 Hour Response 84Y2415 6756MDC
7873 2 Year Onsite Repair
24x7 4 Hour Response 84Y2416 6756MDD
7873 2 Year Onsite Repair
24x7 2 Hour Response 84Y2417 6756MDF
ServicePac for Essential SupportWarranty and Maintenance Option plus Remote Technical Support
Machine ServicePac
Type/Model Description SEO
7873 3 Year Onsite Repair 84Y2418
24x7 4 Hour Response,
Base Software Support,
Hardware How-To 24x7
Maintenance plus Remote Technical Support
Machine ServicePac
Type/Model Description SEO
7873 1 Year Onsite Repair 84Y2419
24x7 4 Hour Response plus
1 Year Base Software Support
and Hardware How To 24x7
7873 1 Year Onsite Repair 84Y2420
9x5 NBD plus 1 Year Base
Software Support and
Hardware How To 24x7
ServicePac pricesFor ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343). IBM Global FinancingIBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. Back to top
To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
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ENUS112-222.PDF
