Updates to extended support terms: IBM Leads, IBM Unica CustomerInsight, IBM SPSS Modeler Advantage Enterprise Marketing Management Edition, IBM PredictiveInsight, IBM Contact Optimization

IBM Europe Software Announcement ZP18-0132
March 6, 2018

Table of contents
OverviewOverviewProduct positioningProduct positioning
Key prerequisitesKey prerequisitesProgram numberProgram number
Planned availability datePlanned availability dateAnnouncement countriesAnnouncement countries
DescriptionDescription


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Overview

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IBM® previously announced withdrawal from marketing and end of support for the following IBM Marketing Software offerings.

Extended support, beyond the published end-of-support date, will not be available for these offerings. Current contracts for extended support will be honored.

Program number Program name Version End-of-support date
5725-D23 IBM Leads 8.5 September 30, 2016
    8.6 September 30, 2017
    9.0 April 30, 2018
    9.1 April 30, 2019
5725-D22 IBM Unica CustomerInsight 8.5 September 30, 2016
    8.6 September30, 2017
5725-D22 IBM SPSS® Modeler Advantage Enterprise Marketing Management Edition 8.0 April 30, 2019
5725-D21 IBM PredictiveInsight 8.5 September 30, 2016
    8.6 September 30, 2017
    9.0 April 30, 2018
5725-D22 IBM Contact Optimization 8.5 September 30, 2016
    8.6 September 30, 2017

Organizations that upgrade to a later, supported version of the affected offerings are eligible to receive standard IBM technical support through the published end-of-support date. Note that new orders for withdrawn products cannot be fulfilled.

For assistance or additional information, contact your IBM representative or IBM Business Partner.



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Key prerequisites

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Not applicable.



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Planned availability date

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March 6, 2018



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Description

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Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the Product accessibility information website.



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Product positioning

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IBM Marketing Software product portfolio enables marketers to develop and deliver timely, relevant, and responsive communications and collaborate efficiently across the organization's journey to increase loyalty and drive conversion. IBM is the trusted brand for its open data ecosystem, and the breadth and depth of its marketing automation solutions. For more information, go to the Watson™ Marketing website and select Personalized Marketing.



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Reference information

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For information about software withdrawal and support discontinuance for Leads, see Withdrawal Announcement ZP14-0547, dated October 28, 2014.

For information about software withdrawal and support discontinuance for SPSS Modeler Advantage Enterprise Marketing Management Edition, see Withdrawal Announcement ZP17-0303, dated June 13, 2017.

For information about support discontinuance for Contact Optimization, previously IBM Unica Optimize, see Withdrawal Announcement ZP16-0655, dated November 8, 2016.

For information about software withdrawal and support discontinuance for PredictiveInsight and Unica CustomerInsight, see Withdrawal Announcement ZP13-0633, dated November 19, 2013.



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Program number

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Program number Program name
5725-D23 IBM Leads
5725-D22 IBM Unica CustomerInsight
5725-D22 IBM SPSS Modeler Advantage Enterprise Marketing Management Edition
5725-D21 IBM PredictiveInsight
5725-D22 IBM Contact Optimization


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Announcement countries

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All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, Syrian Arab Republic.

Trademarks

Watson is a trademark of IBM Corporation in the United States, other countries, or both.

IBM and SPSS are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

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