IBM TS1150 tape drives deliver the fastest and largest capacity drive for enterprise archiving and data protection

IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0272
October 6, 2014

Table of contents
 Overview Overview  Product number Product number
 Key prerequisites Key prerequisites  Publications Publications
 Planned availability date Planned availability date  Technical information Technical information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Statement of general direction Statement of general direction  Announcement countries Announcement countries


Top rule
At a glance
Bottom rule

With higher performance and greater capacity as compared to the IBM® TS1140 tape drive, the use of the TS1150 can help improve data center economics as the number of tape drives, cartridges, and associated floor space may be reduced. Features of the TS1150 include:

To help optimize drive utilization and reduce infrastructure requirements, TS1150 can be shared among supported open-system hosts on a storage area network. It also offers multiplatform support and can scale from midrange to enterprise environments, delivering flexible storage for heterogeneous server environments.



Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM TS1150 Model E08 (3592-E08) is the fifth generation of the highly successful IBM 3592 enterprise tape drive and is designed to provide higher levels of performance, reliability, and cartridge capacity than the TS1140 Model E07 tape drive. The TS1150 has a high-technology, 32-channel GMR head design to deliver a native data rate performance of up to 360 MB/sec versus the 250 MB/sec data rate of the TS1140. TS1150 tape drives have dual-port 8 Gbps Fibre Channel interfaces for Fibre Channel attachment to host systems or a switched fabric environment.

The IBM TS1150 Model EH8 (3592-EH8) tape drive is the HD2-compatible model of the TS1150 for installation in HD2 frames of the IBM TS4500 tape library.

Model conversions are also supported to allow TS1150 Model E08 to be moved from an IBM TS3500 tape library to the HD2 frames of a TS4500.

With the use of the IBM Tape Cartridge 3592 Advanced Data (Type D), TS1150 can format a cartridge uncompressed up to 10 TB. TS1150 is designed for automation and uses a tape cartridge with a form factor similar to other 3592 tape cartridges, allowing it to be used in the TS4500 tape library.

The TS1150 also supports drive-based data encryption to help protect data. The TS1140-based encryption and associated IBM Security Key Lifecycle Manager components are supported in a wide variety of operating system environments, including IBM Power®, IBM System i®, IBM System x®, IBM System p®, Oracle, Linux™, and Microsoft™ Windows™. Application, system, or library managed encryption management methods are supported. The encryption capability is supported when the TS1150 tape drive is integrated with or attached to select IBM supported tape libraries.
Note: For the latest version of the IBM Security Key Lifecycle Manager, refer to

http://www-03.ibm.com/software/products/en/key-lifecycle-manager


Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

The TS1150 tape drive is supported in a wide range of environments including select IBM Power Systems™, IBM System i, IBM System p, IBM System x, and other servers running AIX®, Linux, Oracle Solaris, and Microsoft Windows operating system environments. Refer to the Software requirements section for details.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

Availability of programs with an encryption algorithm in France is subject to French government approval.



Back to topBack to top
 
Top rule
Description
Bottom rule

3592 tape drives

The TS1150 tape drive offers a dual-port 8 Gb Fibre Channel host attachment interface to deliver flexibility in open systems environments. All TS1150 tape drives are encryption capable. The HD2-compatible 3592 tape drive is supported by the HD2 IBM TS1150 Tape Drive (Model 3592 EH8) frames of the TS4500 tape library.


Note: Drive model 3592 E08 is not supported by the HD2 frames of the TS4500 tape library.

The 3592 tape drive communicates with the TS4500 tape library through an internal Ethernet interface and uses the Statistical Analysis and Reporting System to isolate failures between media and hardware.

The 3592 tape drives deliver the following performance, capacity, and availability features:

TS1150 Tape Drive (machine type 3592) is the fifth generation for the highly successful 3592 Tape Drive. It is designed for high-performance tape applications, including:

Capacity

The TS1150 is designed to provide up to 10 TB uncompressed capacity with the new IBM Tape Cartridge 3592 Advanced Data (Type D) media. The exact ratio depends on which cartridge is used with the tape drive.

The following table compares the cartridge capacity (native and with 3:1 compression) of the TS1150, TS1140, and TS1130:

                   TS1130       TS1140         TS1150
                   Model E06    Model E07/EH7  Model E08/EH8
                   native       native         native
                   cartridge    cartridge      cartridge
                   capacity     capacity       capacity
                   (native /    (native /      (native /
                   compressed)  compressed)    compressed)
 
    IBM Tape
    Cartridge 3592      NA         4.0 TB      7.0  TB
    Type C              NA        12.0 TB      21.0 TB
 
    IBM Tape
    Cartridge 3592
    Type D              NA         NA          10.0 TB
    (Advanced Data)     NA         NA          30.0 TB
 
    IBM Tape
    Cartridge 3592
    Type L
                        NA         NA           2.0 TB
    (Advanced Economy)  NA         NA           6.0 TB
 
NA = Not Applicable

Performance

TS1150 E08 and EH8 models are designed to increase the native data rate from 250 MB/sec with the TS1140 Tape Drive Model E07 to up to 360 MB/sec. They are designed to offer improved access characteristics such as improved load to ready timings versus the TS1140 E07, with other enhancements designed to help aid small file and Hierarchical Storage Manager performance.
Note: The actual throughput achieved is a function of many components, such as system processor, disk data rate, data block size, data compressibility, I/O attachments, SAN, and the system or application software used. Although the drive is capable of a 360 MB/sec native data rate, other components may limit the actual effective data rate.

Capacity scaling

TS1150 Model E08 and EH8 are designed to support capacity scaling of an individual tape cartridge to various percentages of the maximum capacity. Capacity scaling allows the utilized length of tape to be logically shortened for improved data access times in exchange for reduced capacity. The tapes can subsequently be scaled back to full capacity as needed.

The TS1150 Model E08 and EH8 Tape Drives allow an application to issue a command to scale the IBM Tape Data 3592 cartridge. This allows capacity scaling to be exploited by an application that permits media pools to be defined by the VOLSER range. You can exploit the capacity scaling capability of the TS1150 E08. For more information on using capacity scaling, refer to IBM 3592 Model E08 Tape Drive Knowledge Center.

Media and cartridge capacity

TS1150 E08 and EH8 provide capacity leadership with media reuse and use Type D tape cartridges with tape specifically optimized for the enterprise tape environment. These models provide a native cartridge capacity of 10 TB and can be beneficial for space savings and the cost of data storage as they can help lower the cost of storage per megabyte. For applications that fill current data cartridges, this can help reduce the number of tape cartridges required. The reduced number of cartridges may also help free up floor space for other requirements and reduce the number of automation slots used.

The robust cartridge shell is designed to sustain a 1-meter drop. IBM Tape Cartridge 3592 contains cartridge memory that is a passive, contactless, silicon storage device. It is used to hold information about the specific cartridge, including the VOLSER, the media in the cartridge, and the drive.

Attachment options

The TS1150 E08 and EH8 models have dual-ported 8 Gbps native switched fabric Fibre Channel interfaces to offer attachment flexibility in an open systems environment. The drives can be directly attached to open systems servers with Fibre Channel.

The TS1150 is supported in a wide range of environments, including select IBM Power, System i, System p, and System x systems, and Oracle servers, as well as Intel™ compatible servers running Linux and Microsoft Windows operating system environments.

Statistical Analysis and Recording System

The TS1150 E08 and EH8 use the Statistical Analysis and Recording System to assist in isolating failures between media and hardware. They are designed to use the cartridge performance history saved in the cartridge and drive performance history kept in the drive to determine the more likely cause of failure. They are designed to cause the drive to mark the media as degraded, and to indicate that the hardware has degraded.

High-availability data path failover

High-availability data path failover is available with the AIX, Linux, Oracle Solaris, and Microsoft Windows IBM tape device drivers. The failover mechanism is designed to enable configuration of multiple redundant paths in a SAN environment that includes the TS1150. In the event of a path or component failure, the failover mechanism is designed to automatically enable error recovery to retry the current operation using an alternate, preconfigured path without aborting the current job in progress. This supports flexibility in SAN configuration, availability, and management.

Dynamic load balancing

Dynamic load balancing is a function in the AIX, Linux, Microsoft Windows, and Oracle Solaris tape device drivers that is also available for TS1150 E08 and EH8 Tape Drives used in a SAN environment. Dynamic load balancing support is designed to improve resources for devices that have physical connections to multiple HBAs in the same machine. When an application opens a device that has multiple HBA paths configured, the device driver determines which path has the HBA with the lowest usage, and assigns that path to the application. The device driver is designed to dynamically track the usage on each HBA as applications open and close devices, and balance the number of applications using each HBA in the machine. This can help optimize HBA resources and improve overall performance.

Additional enhancements

TS1150 E08 and EH8 incorporate the following tape enhancements that were introduced with the 3592 Tape Drive and are designed to help improve performance, capacity, and availability:

TS1150 E08 and EH8 also offer the following enhancements over other 3592 model tape drives:



Back to topBack to top
 
Top rule
Product positioning
Bottom rule

The TS1150 E08 and EH8 Tape Drives are the next generation of the highly successful 3592 Enterprise Tape Drive. TS1150 is supported in a wide range of environments, including IBM Power Systems, IBM System i, IBM System p, IBM System x, and other servers running AIX, Linux, Oracle Solaris, and Microsoft Windows operating system environments. It has significant performance and capacity benefits over IBM TS1140 and other half-inch tape drives.

The TS1150 is designed for high-performance computing environments where high reliability, capacity, and performance are mandated. It should be considered in the following environments:

Other target customers for the TS1150 Tape Drive are encryption opportunities in medium to large enterprises in the financial sector, government and public sector, and other industries that must protect their customer tape data from loss or theft.



Back to topBack to top
 
Top rule
Statement of general direction
Bottom rule

Product preview

IBM intends to introduce IBM Linear Tape File System (LTFS) Library Edition (LE), Storage Manager, and Enterprise Edition (EE) support to IBM TS1150 tape drives in the fourth quarter of 2014.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.



Back to topBack to top
 
Top rule
Reference information
Bottom rule

For more information on the following products, refer to:



Back to topBack to top
 
Top rule
Product number
Bottom rule

                                         Machine
Description                              type     Model  Feature

TS1150 Tape Drive                        3592     E08
Plant Install 3592 in 3584               3592     E08    9677
3592 Field Install in 3584               3592     E08    9689
Drive Microcode Update                   3592     E08    0500
Install 3592 in rack                     3592     E08    4674
3592 E07/E08 Additional                  3592     E08    4684*
 Rackmount Hardware
Remove 3592 from rack                    3592     E08    4772
Rack Left Cradle                         3592     E08    4802
Rack Right Cradle                        3592     E08    4812
Encryption                               3592     E08    5596
 Configuration/Field
22 M LC/SC Fibre Cable                   3592     E08    5922
13 M LC/LC Fibre Cable                   3592     E08    6013
25 M LC/LC Fibre Cable                   3592     E08    6025
61 M LC/LC Fibre Cable                   3592     E08    6061
Encryption                               3592     E08    9596
 Configuration/Plant
 
TS1150 HD2 Tape Drive                    3592     EH8
Plant Install 3592 in 3584               3592     EH8    9677
3592 Field Install in 3584               3592     EH8    9689
 

                                         Machine
Description                              type     Models   Feature

3592 E08/EH8 Plant Install               3584     L25,D25, 9699
                                                  L23,D23


                                         Machine
Description                              type     Models   Feature

Additional LTO™                           3584     L55      1628
 Cartridge Magazine


                                         Machine
Description                              type     Models   Feature

Additional 3592                          3584     L25      1629
 Cartridge Magazine

* This feature has been previously announced on other models, but the description has changed.

Model conversions

From       To
model      model      Conversion requirements
 
3592-E07   3592-E08   Field only
3592-EH7   3592-EH8   Field only
3592-E08   3592-EH8   Field only


Back to topBack to top
 
Top rule
Publications
Bottom rule

The following publications are shipped with the product:

Title
 
README - One-page pointer to the Customer Information Center
Installation Instructions converting an E08 to an EH8
TS11x0 Product Information CD
 

IBM Knowledge Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. IBM Knowledge Center is located at

http://www.ibm.com/support/knowledgecenter/

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



Back to topBack to top
 
Top rule
Services
Bottom rule

Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/ites.wss/zz/en?pageType=tp_search_new


Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Physical specifications

TS1150 E08 model

TS1150 EH8 model

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

For more information and documentation, refer to TS4500/TS3500 Knowledge Center at

http://www-01.ibm.com/support/knowledgecenter/STQRQ9/
http://www-01.ibm.com/support/knowledgecenter/STCMML8/ts3500_kcwelcome.html
Hardware requirements

TS1150 E08 Tape Drive

Each TS1150 E08 Tape Drive comes with GMR head technology and dual-ported switched fabric 8 Gbps Fibre Channel attachments for attachment to multiple servers or a single server with redundancy. It can be attached to IBM Power Systems, IBM System i, IBM System p, IBM System x and other servers running AIX, Linux, Oracle Solaris, and Microsoft Windows operating system environments.

For the latest details on specific hardware, software, and Fibre Channel support for the TS1150 E08, refer to

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

The TS1150 E08 Tape Drive is for installation in a TS3500 or racks that enable stand-alone installations. For rack installation, a left drive cradle with a shelf must be installed before the right drive cradle can be installed. For both installations, cradles include redundant hot-swappable power supplies for both tape drives, and logic cards for management of power, serial numbers, and ID identifiers that must be installed before the tape drive canisters can be installed.

For installation in a rack, feature #4674, up to two TS1150 E08 Tape Drives can be installed in each cradle feature (#4802 or #4812). The cradle requires 10 EIA units of rack space. Two cradles can be mounted on a shelf, for a total of 4 tape drives on a shelf. A 2.0-meter rack without a tape controller can contain up to 16 tape drives. A 2.0-meter rack with a tape controller, or a 1.6-meter to 1.8-meter rack without a tape controller, can contain up to 12 tape drives. A 1.6-meter to 1.8-meter rack with a tape controller can contain up to 8 tape drives. If space is available, an existing customer rack may be used. Refer to 3592 Sales Manuals for further information.

Up to twelve TS1150 drives can be installed in a 3584 Model L22, L23, D22, or D23 frame. The 3584 Model L22 or L23 Base Frame and Model D22 or D23 Expansion Frame are designed for TS1150 Model E08, TS1140 Model E07, TS1130 Model E06, 3592 Model E05, and 3592 Model J1A Tape Drives and 3592 cartridges. Each frame supports up to twelve tape drives with an incremental reduction of storage slots for each set of four drives installed.

A 3592 Fibre Drive Mounting Kit feature is required for installing a TS1150, TS1140, TS1130, or 3592 Models E05 and J1A Tape Drives in a TS3500:


Note: For Models L23 and D23, the previous version of 3592 Fibre Drive Mounting Kit feature (#1513) is not compatible with TS1140 and TS1150.

Each TS1150, TS1140, TS1130, or 3592 Models E05 and J1A Tape Drive must be ordered separately, and is installed in a TS3500 frame with one of the following feature numbers:

Appropriate Fibre Channel cables should be ordered for each tape drive. Refer to the Cables section for a list of available cables. Also, refer to the Fibre Channel Cables section of the Special Feature Codes in the 3592 Model E08 Sales Manual for Fibre Channel cable information.

Labeled or initialized cartridges for TS1150 E08 or TS1140 E07 Tape Drives can be ordered using machine type 3599. Refer to the Supplies information section.

TS1150 EH8 Tape Drive

Each TS1150 EH8 Tape Drive comes with GMR head technology and dual-ported switched fabric 8 Gbps Fibre Channel attachments for attachment to multiple servers or a single server with redundancy. It can be attached to IBM Power Systems, IBM System i, IBM System p, IBM System x and other servers running AIX, Linux, Oracle Solaris, and Microsoft Windows operating system environments.

For the latest details on specific hardware, software, and Fibre Channel support for the TS1150 EH8, refer to

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

The TS1150 EH8 Tape Drive is for installation in a TS4500 frame. For all installations, the tape drive comes enclosed in a canister.

Up to sixteen TS1150 drives can be installed in a 3584 TS4500 Model L25 or D25 frame (up to twelve in frame 1).

A Quad Drive Mounting Kit feature is required for installing up to four TS1150 Model EH8 in a TS4500:


Note: Each TS1150 or TS1140 Tape Drive must be ordered separately, and is installed in a 3584 TS4500 frame with one of the following feature numbers:

Appropriate Fibre Channel cables should be ordered for each tape drive. Refer to the Cables section for a list of available cables. Also, refer to the Fibre Channel Cables section of the Special Feature Codes in the 3592 Model EH8 Sales Manual for Fibre Channel cable information.

Labeled or initialized cartridges for TS1150 E08 or EH8 Tape Drives can be ordered using machine type 3599. Refer to the Supplies information section.

Cables

A Fibre Channel cable is required to attach a TS1150 Tape Drive in the TS4500 Tape Library Models L25 or D25 to host Fibre Channel adapters, the IBM 2109 SAN Fibre Switch, or other Fibre Channel components. The cable can be customer supplied or ordered with the TS4500 tape library in the lengths shown. The attaching Fibre Channel cable must be a 50.0/125 micrometer short wavelength fiber-optic cable for distances up to 500 meters. These tape drives come with LC Duplex connectors. Eight LC-LC Fibre Channel drive-to-patch panel cables are included with each Quad Drive Mounting Kit (#152x).

The following features are available for Fibre Channel cables in the TS4500 frame, with the following feature numbers:

Refer to the Special Features section of the TS4500 or 3584 tape library Sales Manual for detailed descriptions of these features.

Fibre Channel Switch attachment

The TS1150 EH8 Tape Drive is supported by a variety of Fibre Channel switches and Fibre Channel directors. The support is dependent on server, operating system, and host bus adapter that is being used.

Software requirements

For a current list of host software versions and release levels that support the TS1150, refer to the following website

http://www-03.ibm.com/systems/support/storage/config/ssic/index.jsp

IBM Tivoli® Storage Manager and other compatible software offerings can provide storage and tape management software for the TS1150. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or Independent Software Vendors (ISVs). A list of compatible software is available from your IBM representative or at

http://www-03.ibm.com/systems/storage/tape/library.html#compatibility

Select "Compatibility Information", then "Independent Software Vendor Matrix (ISV) for 3592 Tape Drive" for the product.

IBM continues to work together with the ISVs to support the TS1140 Tape Drive. Individual application vendors should be contacted for specific information and availability dates.

IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Utilize the Fix Central download portal by accessing the following website

http://www.ibm.com/support/fixcentral

There are several menus to navigate to the correct download as follows:

  1. On the first menu item Click Select Product > Product Group > System Storage
  2. Expand Select from System Storage > Tape Systems
  3. Expand Select from Tape systems > Tape drivers and software
  4. Expand Select from Tape drivers and software > user product
  5. Expand Platform > user operating system
  6. Click Continue to view what drivers are available

The IBM Tape Device Drivers Installation and User's Guide can be found at

http://www-01.ibm.com/support/docview.wss?rs=577&uid=ssg1S7002972

Encryption

Encryption support for the TS1150 Tape Drives in the Tape Library, with Fibre Channel is provided in i5/OS™, AIX, Linux, Oracle Solaris, and Microsoft Windows operating system environments.

Two modes of encryption management are supported:

The installation of a TS1150 Tape Drive with encryption may require code updates for System i, System p, and supported open systems device drivers or storage management software.

IBM maintains the latest levels of System Storage tape drive and library device drivers and documentation on the Internet. Obtain them by accessing the IBM Fix Central website

http://www.ibm.com/support/fixcentral

For details on supported software versions and release levels for the TS1150 Tape Drive, as well as hardware support information, refer to the following website

http://www.ibm.com/storage/tape
Limitations

Planning information

Customer responsibilities

Physical planning is a customer responsibility. Current levels of the open systems device drivers should be obtained to ensure the TS1150 Models E08 and EH8 are supported. For information on these requirements, refer to IBM System Storage 3592 Tape Drive and Controller Introduction and Planning Guide 3592 Models E06, EU6, E07/EH7, E08/EH8, GA32-0555.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Appropriate Fibre Channel cables should be ordered for each tape drive. Refer to the Cables section for a list of available cables. Also refer to the Fibre Channel Cables section of the Special Feature Codes in the 3592 Model E08/EH8 Sales Manuals for Fibre Channel cable information.

Packaging
                                                               Number of
Product              Shipment group                            boxes
 
TS1150 E08           TS1150 Tape Drive Model E08               1
 
                     Device Driver README sheet
 

  
                                                               Number of
Product              Shipment group                            boxes
 
TS1150 EH8           TS1150 Tape Drive Model EH8               1
 
                     Device Driver README sheet
 

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and integration of this product.



Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

Volume Orders

Contact your IBM representative.

Products - terms and conditions

Warranty period

One year

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed on.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location-specific information.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain Machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

Maintenance service options
On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Usage plan machine

No

IBM hourly service rate classification

Three

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

This machine is eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

General terms and conditions

Field-installable features

Yes

Model conversions

Yes

Machine installation

Installation is performed by IBM.

IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

For planning information, see 3592 Introduction and Planning Guide , GA32-0555.

Graduated program license charges apply

No

Licensed internal code and licensed machine code

This product does not contain Licensed Internal Code or Licensed Machine Code.



Back to topBack to top
 
Top rule
Prices
Bottom rule

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



Back to topBack to top
 
Top rule
Announcement countries
Bottom rule

All European, Middle Eastern, and African countries except Iran, Sudan, and Syria.

Trademarks

Linear Tape File System, Power Systems and i5/OS are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Power, System i, System x, System p, AIX, System Storage, Global Technology Services, Tivoli and OS/400 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

Contact IBM

Considering a purchase?