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IBM Web Content Manager V8.0 streamlines enterprise web experience management and optimization

IBM United States Software Announcement 212-141
May 1, 2012

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


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At a glance
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IBM® Web Content Manager V8.0 helps organizations to build engaging, personalized web experiences faster, by further empowering business users with the right tools needed to drive better business outcomes.

New features

For ordering, contact your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255).

Reference: YE001



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Overview
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IBM Web Content Manager provides powerful web experience management capabilities that help accelerate the creation, maintenance, and delivery of critical business content across intranet, extranet, Internet, and portal sites.

IBM Web Content Manager V8.0 adds new features and enhancements to help organizations create and deliver engaging web experiences faster as well as help measure, manage, and optimize the users' experiences in support of business objectives. With IBM Web Content Manager V8.0, business users become more effective web content authors, owners, and managers without the need for IT involvement.

You can:

Building upon existing IBM Web Content Manager capabilities, such as robust personalization, rich in-line text editing, and prebuilt social features (blogs, wikis), organizations can better optimize multichannel interactions with customers, partners, and employees for better business outcomes.



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Key prerequisites
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Refer to the Hardware requirements section for details.



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Planned availability date
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May 4, 2012: Electronic availability

May 25, 2012: Media availability



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Description
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IBM Web Content Manager V8.0 is a powerful solution for delivering engaging, personalized experiences across online channels. With IBM Web Content Manager, business users can keep their web experiences fresh, relevant, and consistent, helping to drive higher conversion rates, improve customer loyalty, and increase users engagement.

IBM Web Content Manager V8.0 includes:

With IBM Web Content Manager V8.0, organizations can better optimize multichannel interactions with customers, partners, and employees for better business outcomes by:



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Reference information
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Refer to Software Announcement 210-260, dated August 31, 2010.



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Availability of national languages
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Product description            Language        GA date
 
IBM Web Content Manager        Multilingual    May 25, 2012
V8.0.0                         (Portuguese,
                               French,
                               Danish,
                               Catalan,
                               Russian,
                               Hebrew,
                               Arabic, Thai,
                               Korean,
                               Chinese -
                               Simplified,
                               Ukrainian,
                               Spanish,
                               Portuguese-Brazilian,
                               Croatian,
                               German,
                               Swedish,
                               Japanese,
                               Chinese -
                               Traditional,
                               Hungarian,
                               Norwegian
                               Nynorsk,
                               English,
                               Romanian,
                               Slovenian,
                               Greek,
                               Turkish,
                               Dutch, Czech,
                               Slovakian,
                               Italian,
                               Finnish,
                               Polish)


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Program number
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Program    VRM                          Program name
number
 
5724-I29   8.0.0                        IBM Web Content Manager


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the website at

http://www.ibm.com/software/lotus/training


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For the latest information on requirements, refer to

http://www-01.ibm.com/support/docview.wss?rs=1070&uid=swg27007791
Software requirements

None.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Web Content Management V8.0 will be distributed via a media package and electronic software distribution (ESD).

The License Information form numbers for IBM Web Content Management V8.0 are L-KCAL-8RNT4U and L-KCAL-8RBPQJ.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Web Content Manager             IBM Workplace   IBM Lotus Web
                                                     Content
                                                     Management
IBM Web Content Manager Standard    IBM Workplace   IBM Lotus Web
 Edition                                             Content
                                                     Management
Program name                          PID        Charge unit
                                      number     description
 
IBM Web Content Manager               5724-I29   Per Processor
                                                  Value Unit for
                                                  Linux™ on System
                                                  z
IBM Web Content Manager               5724-I29   Per Processor
                                                  Value Unit (PVU)
IBM Web Content Manager Standard      5724-I29   Per Processor
 Edition                                          Value Unit (PVU)
IBM Web Content Manager Standard      5724-I29   Per Processor
 Edition                                          Value Unit for
                                                  Linux on System
                                                  z

Charge metrics definitions

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Notes:

Passport Advantage program licenses

IBM Web Content Manager

Part description                                         Part
                                                         number
 
IBM Web Content Manager
IBM Web Content Manager Processor Value Unit (PVU)       E026GLL
 Annual SW S&S Rnwl
IBM Web Content Manager Processor Value Unit (PVU) Lic   D55Y4LL
 + SW S&S 12 Mo
IBM Web Content Manager Processor Value Unit (PVU) SW    D55Y5LL
 S&S Reinstate 12

IBM Web Content Manager

Part description                                         Part
                                                         number
 
IBM Web Content Manager Standard Edition
IBM Web Content Manager Stnd Ed Processor Value Unit     E026HLL
 Annual SW S&S Rnwl
IBM Web Content Manager Stnd Ed Processor Value Unit     D55Y6LL
 Lic + SW S&S 12 Mo
IBM Web Content Manager Stnd Ed Processor Value Unit SW  D55Y7LL
 S&S Reinstate 12 Mo

Passport Advantage trade-up licenses

IBM Web Content Manager

Precursor product           Trade-up product            Trade-up
                                                        part
                                                        number
 
IBM Web Content Manager
 Standard Edition
IBM Lotus Web Content       Web Content Manager PVU     D55Y8LL
 Management Standard         from Web Cnt Mgr Stnd Ed
 Edition                     PVU Trdup Lic+SW S&S 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM Web Content Manager V8.0.0
IBM Web Content Manager V8.0 Multiplatform Multilingual  BU075ML
 Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Web Content Manager V8.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Web Content Manager     IBM Web Content Manager     BU075ML
 Processor Value Unit        V8.0 Multiplatform
                             Multilingual Media Pack
IBM Web Content Manager     IBM Web Content Manager     BU075ML
 Processor Value Unit Linux  V8.0 Multiplatform
 on System z®                 Multilingual Media Pack

Cross-platform products

Cross-platform products for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Cross-platform product for use on System z IFL engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM Web Content Manager

Part description                                         Part
                                                         number
 
IBM Web Content Manager
IBM Web Content Manager Proc VU for Lin Sys z Annual SW  E02Z3LL
 S&S Rnwl
IBM Web Content Manager Proc VU for Lin Sys z Lic + SW   D59FTLL
 S&S 12 Mo
IBM Web Content Manager Proc VU for Lin Sys z SW S&S     D59FWLL
 Reinstate 12 Mo

IBM Web Content Manager

Part description                                         Part
                                                         number
 
IBM Web Content Manager Standard Edition
IBM Web Content Manager Stnd Ed Proc VU Lin Sys z        E02Z4LL
 Annual SW S&S Rnwl
IBM Web Content Manager Stnd Ed Proc VU Lin Sys z Lic +  D59FSLL
 SW S&S 12 Mo
IBM Web Content Manager Stnd Ed Proc VU Lin Sys z SW     D59FVLL
 S&S Reinstate 12 Mo


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM Web Content Manager                   5724-I29   L-KCAL-8RNT4U,
                                                     L-KCAL-8RBPQJ

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes.

For additional information refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support applies

Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwswna@us.ibm.com

Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada
           L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, WebSphere, Lotus, Passport Advantage, Express, System z, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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