IBM Operations Analytics - Log Analysis adds Insight Packs to expand service management analytic coverage in your environment

IBM United States Software Announcement 215-200
June 9, 2015

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® Operations Analytics - Log Analysis Insight Packs extend analytical coverage to additional applications, infrastructure items, and storage offerings used in IT operations environment. They offer content specific visualization and insights that are essential to quickly isolate, diagnose, and resolve the issues in these environments.

Insight Packs for Infrastructure V1.1

  • Offers analytic insights and specific visualization for infrastructure solutions, such as Microsoft™ Exchange Server. Two tiers are available for purchase: Insight Packs for Infrastructure - Standard and Insight Packs for Infrastructure - Premium.

Insight Packs for Applications V1.1

  • Offers analytic insights and specific visualization for applications, such as Siebel and Oracle Database. Two tiers are available for purchase: Insight Packs for Infrastructure - Standard and Insight Packs for Infrastructure - Premium.

Insight Packs for Storage V1.1

  • Offers analytic insights and specific visualization for storage solutions, such as IBM System Storage® DS8000® and IBM Tivoli® Storage Manager. Two tiers are available for purchase: Insight Packs for Storage - Standard and Insight Packs for Storage - Premium.

Insight Packs for IBM Middleware V1.1

  • Offers analytic insights and specific visualization for IBM middleware solutions, such as IBM WebSphere® Message Queue.


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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: YE001



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Overview
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IBM Operations Analytics - Log Analysis can be easily extended using a set of related queries, routines, and programs to facilitate easier and deeper analytical insights for software and hardware offerings in your environment. This set of related queries, routines, and programs for ingesting, transforming, visualizing, and analyzing content from a data source (application, operating system, technology, or solution) is called an Insight Pack. IBM Operations Analytics - Log Analysis comes prepackaged with a few of these Insight Packs. These Insight Packs allow you to quickly expand the analytics coverage in your operations environment, helping to achieve a quicker time to value for diagnosing and resolving problems. Optionally, you can use these tools and techniques to create your own Insight Packs. This can be done using the tools and techniques (outlined in the Extending IBM Operations Analytics - Log Analysis guide) provided with Operations Analytics - Log Analysis.

The following website provides additional information and resources for IBM Operations Analytics - Log Analysis, including instructions on how to build the Insight Packs.

IT Operations Analytics Developer Community

https://developer.ibm.com/itoa/

Additional Operations Analytics - Log Analysis Insight Packs can be downloaded and are not bundled with the base product. They are available to support organizations wanting insight into the health of their infrastructure, networks, storage solutions, and applications.



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Key prerequisites
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IBM Operations Analytics - Log Analysis V1.3.0, or above

Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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June 11, 2015



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Description
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IBM Operations Analytics - Log Analysis Insight Packs define:

  • The type of data that is to be consumed from the target solution (documents, logs, metrics, events, or other solution based data).
  • How data is annotated to break down relevant information into useful fields (facets) that you can search on for locating errors, patterns, and trends.
  • How the annotated data is indexed to manipulate search results for better problem determination and diagnostics.
  • How to visualize the data in terms of charts and graphs useful in trouble shooting problems, for example, how to visualize the data in terms of chart and graphs that will be effective in resolving issues faster.
  • Expert advise components that help suggest possible resolutions to errors and problems shown during search.


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Program number
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Program number VRM Program name
5725-K26 1.1 IBM Operations Analytics - Log Analysis Insight Packs


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Publications
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No publications are shipped with these programs.

The IBM Publications Center portal is located at

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

For hardware and software requirements refer to

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html

For actual sizes to support your target environment, contact your IBM representative.

Visit the Software Product Compatibility Reports for Operations Analytics at

http://pic.dhe.ibm.com/infocenter/prodguid/v1r0/clarity/index.html
Software requirements

Refer to the Hardware requirements section.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

IBM Operations Analytics - Log Analysis Insight Packs are delivered through the Internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The programs in this announcement use the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Product group: Availability and Performance products

Product: 5725-K26

Product category: Operations Analytics - Predictive Insights™; Operations Analytics - Log Analysis Insight Packs


 
Passport Advantage

IBM Operations Analytics - Log Analysis Insight Packs for Infrastructure - Standard

Part number Part description
D1GXGLL PA per Install License + S&S 12 Months
E0LMQLL PA per Install Annual S&S Renewal
D1GXHLL PA per Install S&S Reinstatement 12 Months
D1GYZLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Infrastructure - Premium

Part number Part description
D1GXKLL PA per Install License + S&S 12 Months
E0LMSLL PA per Install Annual S&S Renewal
D1GXLLL PA per Install S&S Reinstatement 12 Months
D1GZALL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Applications - Standard

Part number Part description
D1GXPLL PA per Install License + S&S 12 Months
E0LMULL PA per Install Annual S&S Renewal
D1GXQLL PA per Install S&S Reinstatement 12 Months
D1GZILL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Applications - Premium

Part number Part description
D1GXWLL PA per Install License + S&S 12 Months
E0LMXLL PA per Install Annual S&S Renewal
D1GXXLL PA per Install S&S Reinstatement 12 Months
D1GZKLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Storage - Standard

Part number Part description
D1GYRLL PA per Install License + S&S 12 Months
E0LN5LL PA per Install Annual S&S Renewal
D1GYSLL PA per Install S&S Reinstatement 12 Months
D1GZRLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Storage - Premium

Part number Part description
D1HM3LL PA per Install License + S&S 12 Months
E0LRRLL PA per Install Annual S&S Renewal
D1HM4LL PA per Install S&S Reinstatement 12 Months
D1HLSLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for IBM Middleware

For more information on Log Analysis Insight Packs, including IBM Middleware, reference the IBM Operations Analytics Developer Community resources

https://developer.ibm.com/itoa/

Cross-platform product for use on z Systems™

Order the part numbers that follow when the product is used for either the development of code that will be deployed on z System servers or when the product will be communicating or transferring data between a distributed server and a z System server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM Operations Analytics - Log Analysis Insight Packs for Infrastructure - Standard

Part number Part description
D1GXILL PA per Install License + S&S 12 Months
E0LMRLL PA per Install Annual S&S Renewal
D1GXJLL PA per Install S&S Reinstatement 12 Months
D1GZ0LL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Infrastructure - Premium

Part number Part description
D1GXMLL PA per Install License + S&S 12 Months
E0LMTLL PA per Install Annual S&S Renewal
D1GXNLL PA per Install S&S Reinstatement 12 Months
D1GZHLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Applications - Standard

Part number Part description
D1GXRLL PA per Install License + S&S 12 Months
E0LMVLL PA per Install Annual S&S Renewal
D1GXSLL PA per Install S&S Reinstatement 12 Months
D1GZJLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Applications - Premium

Part number Part description
D1GXYLL PA per Install License + S&S 12 Months
E0LMYLL PA per Install Annual S&S Renewal
D1GXZLL PA per Install S&S Reinstatement 12 Months
D1GZLLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Storage - Standard

Part number Part description
D1GYTLL PA per Install License + S&S 12 Months
E0LN6LL PA per Install Annual S&S Renewal
D1GYULL PA per Install S&S Reinstatement 12 Months
D1GZSLL Monthly License

IBM Operations Analytics - Log Analysis Insight Packs for Storage - Premium

Part number Part description
D1HM5LL PA per Install License + S&S 12 Months
E0LRSLL PA per Install Annual S&S Renewal
D1HM6LL PA per Install S&S Reinstatement 12 Months
D1HLTLL Monthly License

Charge metric

Program name Part number or PID number Charge metric
IBM Operations Analytics - Log Analysis Insight Packs V1.1 5725-K26 Install

 
Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage®, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License number Description
L-NHON-9WHGPS IBM Operations Analytics - Log Analysis Insight Packs V1.1

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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The prices are unchanged by this announcement.



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
 
IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

Insights, z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System Storage, DS8000, Tivoli, WebSphere, Passport Advantage, System i, Express, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/