IBM Tealeaf Customer Experience V9.0.1 supports SoftLayer and Azure cloud deployment, and delivers new features and enhancements to Tealeaf CX Mobile and Tealeaf cxOverstat

IBM United States Software Announcement 214-530
December 2, 2014

Table of contents
 Overview Overview  Technical information Technical information
 Key prerequisites Key prerequisites  Ordering information Ordering information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Program number Program number   Order now Order now
 Publications Publications


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Overview
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In Version 9.0.1, IBM® Tealeaf® Customer Experience offers the following new capabilities, features, and enhancements:

Recommended upgrade from Version 9.0 to 9.0.1

New customers of Tealeaf Customer Experience are advised to install the latest version of the product, Version 9.0.1.

Existing customers of Version 9.0, with active maintenance, are eligible to upgrade to Version 9.0.1 to get the latest defect fixes for Version 9.0 as well as new features and enhancements. Software maintenance is included with the initial license, and is extended by the purchase of an annual renewal option. Active maintenance entitles customers to technical support that includes voice and electronic access to IBM support organizations.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001 ).



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Key prerequisites
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Tealeaf CX is a prerequisite for all of the Tealeaf Customer Experience products:

In addition, the Tealeaf cxView and Tealeaf cxOverstat products also require Tealeaf cxImpact.

For information about other technical requirements, refer to the Technical information section.



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Planned availability date
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December 4, 2014



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Description
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In Version 9.0.1, Tealeaf Customer Experience supports SoftLayer and Azure cloud deployment, and delivers new features and enhancements to Tealeaf CX Mobile and Tealeaf cxOverstat.

Cloud

For organizations that move their applications to cloud environments, Version 9.0.1 adds support for deployment of Tealeaf CX in SoftLayer and Azure clouds. Running Tealeaf CX in the cloud enables organizations to capture customer-behavior analytics data from cloud-based websites and applications. To use Tealeaf CX in a cloud environment, customers must meet the following prerequisites:

Mobile

Tealeaf CX Mobile delivers new features and enhancements in Version 9.0.1 that provide actionable and detailed information and bring exceptional visibility to the mobile customer experience.

Gesture capture and browser-based replay

Unresponsive gesture capture

Out-of-the-box mobile reports

Add pre-configured and pre-generated mobile reports to dashboards to see important information about the mobile customer experience. Mobile reports include:

Hybrid app browser-based replay

Added browser-based replay support for hybrid mobile applications (native shell with embedded web views) to replay seamlessly using Document Object Model (DOM) capture technology.

Usability analytics: Tealeaf cxOverstat

In Version 9.0.1, Tealeaf cxOverstat delivers a new and enhanced workflow to help Tealeaf CX users better analyze and understand customer interactions across web and mobile interaction points. Tealeaf cxOverstat now supports capturing and analyzing customer interactions from the top down, through browser snapshot capture from a live site, and bottom-up, through browser-based replay.

Tealeaf CX and Tealeaf cxImpact

In Version 9.0.1, Tealeaf CX and Tealeaf cxImpact deliver additional improvements to performance alerting, and enhancements to data collection, Tealeaf alerts, and Passive Capture Application (PCA) scaling.

Integration with IBM Digital Analytics

Performance improvements in Version 9.0.1 allow more customer-session data to be exported to Digital Analytics. An increase in the session limit number increases the number of customer sessions in the Tealeaf segments that can be exported to Digital Analytics.

Tealeaf CX users who also have entitlement to Digital Analytics Explore can export Tealeaf search segments into Digital Analytics. In Explore, users can apply Tealeaf visitor and customer segments to the Digital Analytics data set and perform ad hoc report analyses in order to improve their understanding of their customers' behavior.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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For information about Tealeaf Customer Experience V9.0, refer to Software Announcement 214-262, dated June 10, 2014.

For information about Tealeaf Customer Experience V8.8, refer to Software Announcement 213-332, dated July 30, 2013.

For information about Tealeaf Customer Experience V8.7, refer to Software Announcement 213-096, dated April 2, 2013.



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Availability of national languages
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IBM Tealeaf Customer Experience products are now available in the following languages. In Version 9.0.1, end-user interfaces and selected documentation are translated into Russian.

 
                   Availability
Description        date                 Language
 
IBM Tealeaf        June 24, 2014        Multilingual
Customer                                Brazilian-Portuguese,
Experience                              English, French, German,
                                        Italian, Japanese, Korean,
                                        Simplified Chinese, Spanish,
                                        Traditional Chinese
                   December 4, 2014     Russian
 


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Program number
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Program
number      VRM      Program name
 
5725-K23    9.0.1    IBM Tealeaf Customer Experience


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Publications
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For Tealeaf Customer Experience V9.0.1, product documentation is available in HTML format directly through the Tealeaf CX Portal by clicking the question mark icon, and then selecting either Help for this Page or Product Documentation.

Product documentation in PDF format is available through the IBM Client Success Portal at

https://support.ibmcloud.com/ics/support/mylogin.asp


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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Technical information
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Specified operating environment

Hardware requirements

No new hardware requirements are introduced for Tealeaf Customer Experience Version 9.0.1 or Version 9.0.1A Enhanced International Character Support (EICS). Requirements are the same as those for V9.0 and V9.0A EICS. For details, refer to the Technical information section in 214-262, dated June 10, 2014.

Software requirements

With the following exception, no new software requirements are introduced for Version 9.0.1 or Version 9.0.1A EICS:

For cloud deployments to an Amazon Web Services (AWS) cloud, Microsoft Azure cloud, or SoftLayer cloud, Tealeaf CX requires RHEL 6.x or SUSE 11 on the web tier.

Other requirements are the same as those for V9.0 and V9.0A EICS. For details, refer to the Technical information section in 214-262, dated June 10, 2014.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to Usage restriction topic in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Planning information

Packaging

The products detailed in this announcement will be available in both electronic software distribution (ESD) and packaged formats. Physical media is delivered on DVDs.

Refer to the Ordering information section for a listing of media packs for the Tealeaf Customer Experience V9.0.1 (5725-K23) program. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The product uses the security and auditability features of the host hardware or software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
Product Group:  IBM Tealeaf
 
     Product      Product
     identifier   identifier description
      
     5725-K23     IBM Tealeaf Customer Experience
 
Product Category:  Customer Experience Management

Passport Advantage

No new parts are introduced for the products in this announcement.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Version 9.0.1A EICS is included as a separately installable code assembly on the Tealeaf CX V9.0.1 media.

The multiplatform, multilingual media packs listed in the following table apply to the Tealeaf Customer Experience V9.0.1 (5725-K23) product offerings.

                                                  Part
Program name and description                      number
 
IBM Tealeaf CX V9.0.1                             BN04WML
    Multiplatform Multilingual Media Pack 
IBM Tealeaf cxImpact V9.0.1                       BN04XML
    Multiplatform Multilingual Media Pack 
IBM Tealeaf cxView V9.0.1                         BN04YML
    Multiplatform Multilingual Media Pack
IBM Tealeaf cxOverstat V9.0.1                     BN04ZML
    Multiplatform Multilingual Media Pack 
IBM Tealeaf cxReveal V9.0.1                       BN050ML
    Multiplatform Multilingual Media Pack   
IBM Tealeaf cxVerify V9.0.1                       BN055ML
    Multiplatform Multilingual Media Pack 
IBM Tealeaf cxConnect for Data Analysis           BN051ML
    V9.0.1 Multiplatform Multilingual
    Media Pack 
IBM Tealeaf cxConnect for Web Analytics           BN052ML
    V9.0.1 Multiplatform Multilingual
    Media Pack 
IBM Tealeaf cxConnect for Voice of Customer       BN053ML
    V9.0.1 Multiplatform Multilingual
    Media Pack 
IBM Tealeaf CX Mobile V9.0.1                      BN054ML
    Multiplatform Multilingual Media Pack

Charge metric

No changes to charge metrics are introduced for the products in this announcement.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

When a customer orders a license to the program other than via Passport Advantage, these programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License information number

License information form numbers for Tealeaf Customer Experience products:

Product     Product                        License
identifier  name                           Instruction ID
 
5725-K23    IBM Tealeaf CX V9.0.1          L-PLES-9P8SVW
5725-K23    IBM Tealeaf cxImpact V9.0.1    L-PLES-9P8SV5
5725-K23    IBM Tealeaf cxView V9.0.1      L-PLES-9P8SU6
5725-K23    IBM Tealeaf cxOverstat V9.0.1  L-PLES-9P8ST3
5725-K23    IBM Tealeaf cxReveal V9.0.1    L-PLES-9P8SR9
5725-K23    IBM Tealeaf cxVerify V9.0.1    L-PLES-9P8S95
5725-K23    IBM Tealeaf cxConnect          L-PLES-9P8SQ8
            for Data Analysis V9.0.1
5725-K23    IBM Tealeaf cxConnect          L-PLES-9P8SP4
            for Web Analytics V9.0.1
5725-K23    IBM Tealeaf cxConnect for      L-PLES-9P8SET
            Voice of Customer V9.0.1
5725-K23    IBM Tealeaf CX Mobile V9.0.1   L-PLES-9P8SBZ

The program's License information is available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms

Volume orders (IVO)

No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Usage restriction

Yes

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Email:      callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

IBM, Tealeaf, Passport Advantage, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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