IBM Watson Recruitment, a new, modern approach to recruiting, takes advantage of cognitive capabilities

IBM Europe Software Announcement ZP18-0010
March 6, 2018

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberAnnouncement countriesAnnouncement countries

At a glance

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IBM Watson® Recruitment uses cognitive analysis to automatically recommend candidates for a job. Capabilities included in Watson™ Recruitment:

  • Can use cognitive analysis to prioritize requisitions
  • Can predict application progress for a given job requisition
  • Can provide real-time market insights that affect employment branding and captures employee sentiments

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Watson Recruitment is a cognitive talent management solution that can help increase recruiter efficiency and enable human resources (HR) to improve and accelerate people's impact on the business. Using job skills, cognitive analysis, and job-related attributes, it can help identify the best qualified candidates. The highest priority requisitions are flagged and ranked, based on drivers, such as job complexity, skill set required, and seniority, so that recruiters understand the time it will take to fill and focus their efforts accordingly. Watson Recruitment Express® can provide real-time market insights that affect employment branding as well as helps capture employee sentiments to allow recruiters to have more effective conversations with candidates.

Watson Recruitment includes the IBM Watson Recruitment Express for Applicant Tracking System (ATS) and IBM Watson Recruitment Express for Recruitment Company components to help transform the talent acquisition process by providing these capabilities.

Candidate recommendation

  • Can help automatically recommend the best candidates based on required and preferred skills, using parsing and cognitive analysis
  • Uses a data driven approach to help minimize complexity in screening and helps improve recruiter efficiency, enabling faster decision making
  • Helps build a pipeline of candidates with a higher predicted success, leading to more productive employees who are retained longer

Job requisition prioritization

  • Can help automatically prioritize requisitions and predict application progress for a given requisition, using cognitive analysis and learning based on historical and current data, enabling recruiters to use data and insights for workload prioritization
  • Helps recruiter focus efforts with confidence, improving efficiency and engagement so that high priority requisitions are immediately recognized and acted upon

Social listening

  • Helps provide real-time market insights that affect employment branding, and captures employee sentiments about the organization and competitor's companies
  • Can enable recruiters to identify and attract the best talent by empowering the recruiters with market news and events
  • Provides HR professionals with an advanced warning system of employee sentiments and data to help drive better conversations with candidates

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Key prerequisites

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  • Internet connection
  • Supported browser

See Software requirements for browser requirements.

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Planned availability date

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March 6, 2018

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Watson Recruitment is an online tool provided as a Cloud Service offering that helps organizations make informed hiring decisions, make their recruiting process more efficient, and accelerate time to hire.

IBM Watson Recruitment Express for ATS

The Watson Recruitment Express for Applicant Tracking System (ATS) component of Watson Recruitment entitles organizations to use the Cloud Service for their own recruitment needs.

IBM Watson Recruitment Express for Recruitment Company

The Watson Recruitment Express for Recruitment Company component of Watson Recruitment entitles organizations to use the Cloud Service for recruitment on behalf of their clients.

Watson Recruitment Express provides the following capabilities:

  • Match score: Watson Recruitment Express analyzes the requisition to determine required, preferred, and soft skills needed for the position, using parsing and the cognitive computing techniques of IBM® Natural Language Classifier. A similar analysis would be done on the structured and unstructured data of the applicant. From this, a score is calculated that can be evaluated as the applicant's ability to perform the job.
  • Requisition prioritization: Watson Recruitment Express analyzes historical data about requisitions to determine the complexity of each current requisition. Watson Recruitment Express also uses application progress against the amount of time expected to fill the requisition. By combining those factors, Watson Recruitment Express provides a recommended priority for each requisition so recruiters know where they should focus their time.
  • Social listening: Watson Recruitment Express aggregates employer reviews from one or more third-party sites to provide a view of employee sentiment for the organization or the organization's designated competitors. That data can be used in employment branding or recruitment messaging. In addition, social listening provides a view of aggregated news about the organization or competitors, which are configured within the tool, and rates each news article according to whether it is positive or negative.

Watson Recruitment Express is the recruiter's cognitive assistant. Recruiters can approach their day with their priorities outlined for them. Using analytics, historical data, and a predictive approach, recruiters can have a clear list of the requisitions they are working on that require the most attention. Recruiters are also able to efficiently source and screen interested candidates by focusing on those who are the best fit. Essentially, with a click of the mouse, a recruiter knows which requisition to focus on and which candidates to consider.

Along with these features, recruiters also receive valuable insights into competitive markets through a sentiment survey. This sentiment summary affords recruiters with an accurate real-time awareness of the perception of their company as well as their competitors. Having this sentimental awareness provides the recruiter with yet another tool in their recruitment arsenal.

Watson Recruitment is provided in English only.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details about accessibility compliance, can be found on the Product accessibility information website.

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Program number

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Program number VRM Program name
5900-A07 Cloud Service IBM Watson Recruitment

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Offering Information

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Product information is available on the IBM® Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express website.

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Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.

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Technical information

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Specified operating environment

Hardware requirements

  • A workstation that supports the browser being used
  • A direct internet connection

Software requirements

One of the following browsers:

  • Microsoft™ Internet Explorer 11, or later
  • Mozilla Firefox 24, or later
  • Google Chrome
  • Apple Safari

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Client Success Portal

The IBM Client Success Portal is your gateway to technical support. This includes access to forums and technical resources for running and managing your cloud offering. To help save time and simplify support, the Client Success Portal can help you find answers, and submit and track problems. These tools are available through your IBM support agreement at no additional charge. Read about support for offerings in the IBM SaaS Support Handbook.

Planning information


This offering is delivered through the internet. There is no physical media.

Security, auditability, and control

Watson Recruitment uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Ordering information

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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Product group: IBM Talent Management Solutions

Product: IBM Watson Recruitment (5900-A07)

Product category: Watson Talent

Passport Advantage

IBM Watson Recruitment (5900-A07)

Part description Part number
IBM Watson Recruitment Express for ATS Employee per Annum D00GIZX
IBM Watson Recruitment Express for Recruitment Company Authorized User per Annum D00GJZX
IBM Watson Recruitment Express for Recruitment Company Authorized User Overage D00GKZX

Charge metric

Program name Program number Charge metric
IBM Watson Recruitment 5900-A07
  • Authorized User
  • Employee

Authorized User

Authorized User is a unit of measure by which the Cloud Service can be obtained. Client must obtain separate, dedicated entitlements for each unique Authorized User given access to the Cloud Service in any manner directly or indirectly (for example, through a multiplexing program, device or application server) through any means. Sufficient entitlements must be obtained to cover the number of Authorized Users given access to the Cloud Service during the measurement period specified in Client's Proof of Entitlement (PoE) or Transaction Document.


Employee is a unit of measure by which the Cloud Service can be obtained. An Employee is a unique person employed in or otherwise paid by or acting on behalf of Client's Enterprise, whether or not given access to the Cloud Service. Sufficient entitlements must be obtained to cover the number of Employees during the measurement period specified in Client's PoE or Transaction Document.

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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use -- General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Handbook or in service-specific documentation.

Terms of Use

Cloud Service offering-specific terms are available on the Cloud Service terms website.

Limited warranty

See the warranty defined in the applicable agreement governing Client's acquisition for this offering.

Money-back guarantee


Volume orders (IVO)


Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

Yes. See the Cloud Service terms for details.

Software Subscription and Support applies


IBM Operational Support Services - Support Line


Variable charges apply


Educational allowance available

Education allowance does not apply. Education software allowance does not apply. Special education prices are available for qualified customers through Passport Advantage.

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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

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IBM Electronic Services

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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.


Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.

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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.

For all local charges, contact your IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

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Announcement countries

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All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, and Syrian Arab Republic.


Watson and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM Watson, Express, IBM, Global Technology Services, Passport Advantage, PartnerWorld and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

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